Luxury Front Office Administrator - Guest Services

The President Hotel; Cape Town; On-site; ZAR 150 000 - 180 000; Full time

Job summary

A luxury hotel in Cape Town is seeking a Front Office Administrator. The role involves supporting Reception and Guest Services with responsibilities in guest communication, pre-arrival checks, and reservations management. Ideal candidates should have 2-3 years experience in a hotel front office, be proficient in OPERA PMS, and possess excellent organizational skills. This position offers opportunities for career growth and a competitive salary.

Benefits

Competitive salary

Opportunities for learning and development

Employee benefits

Qualifications

• Minimum 2-3 years experience in a hotel front office or hotel administration role.
• Strong written and verbal English.
• Computer literacy including OPERA PMS and Microsoft Office.

Responsibilities

• Handle all guest calls, emails, and messages professionally.
• Conduct daily pre-arrival checks and guest profile updates.
• Process new and amended reservations via phone and email.
• Prepare and manage group arrival files.
• Compile daily reports, handovers, and guest feedback summaries.

Skills

Attention to detail

Multitasking

Guest communication

Problem-solving

Education

Matric or equivalent

Tools

OPERA PMS

Microsoft Office

Job description

A luxury hotel in Cape Town is seeking a Front Office Administrator. The role involves supporting Reception and Guest Services with responsibilities in guest communication, pre-arrival checks, and reservations management. Ideal candidates should have 2-3 years experience in a hotel front office, be proficient in OPERA PMS, and possess excellent organizational skills. This position offers opportunities for career growth and a competitive salary.