Junior Support Coordinator

Octotel; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading Open Access Service Provider in Cape Town seeks a dedicated candidate for a customer support role. The position involves managing fibre reconnect/migration orders, scheduling support tickets, and liaising with Internet Service Providers. Ideal candidates should have Grade 12 or equivalent, strong administrative and stakeholder engagement skills. The company offers medical aid, discounted internet, and a progressive working environment.

Benefits

Medical Aid and/or Medical Insurance

Reduced Gap Cover rates

Discounted Internet Connectivity

Employee Wellness Program access

Exposure to latest industry technologies

Qualifications

• Proven administrative experience, strong attention to detail.
• Ability to coordinate multiple projects simultaneously.
• Experience working in a customer-facing environment.

Responsibilities

• Manage the processing of fibre reconnect/migration orders.
• Schedule and manage customer support tickets.
• Provide continuous feedback regarding orders to ISPs.
• Conduct project reporting and maintain internal databases.
• Provide administrative support and handle internal communication.

Skills

Strong Administrative skills

Excellent Stakeholder engagement

Customer Centric

MS Excel proficiency

Education

Completed Grade 12 or equivalent

Tools

CRM platform

MS Excel

Job description

Job Information

• Date Opened 19/01/2026
• Job Type Full time
• Industry Technical Support & Customer Services
• Work Experience 2 years
• Education Level Grade 12 or equivalent
• City Cape Town
• Province Western Cape
• Country South Africa
• Postal Code 7405

Job Description

Octotel is an established and rapidly expanding Open Access Service Provider, specializing in Open Access & GPON connectivity. We are Cape Town’s largest Open Access Network focused on both Fibre To The Home (FTTH) and Business (FTTB). Our fibre network has passed over 350 000 homes and businesses in Cape Town. We offer a choice of services from over 65 of the country’s leading Internet Service Providers.

Key Responsibilities

• Processing of all fibre reconnect/migration orders.
• Scheduling of all support tickets.
• Engaging with and providing continuous feedback to ISP’s regarding reconnect/migration orders.
• Project reporting.
• Providing daily administrative support tasks such as data capturing and proofreading of documents.
• Managing internal communication.
• Day-to-day management of internal databases.
• Project monitoring, support and being the liaison between Octotel and the client.
• Schedule appointments, update and maintain appointment calendars.

Requirements

• Completed Grade 12 or equivalent.
• Strong Administrative skills.
• Excellent Stakeholder engagement and stakeholder management abilities.
• Customer Centric.
• Ability to coordinate various projects simultaneously.
• Comfortable working on a CRM platform.
• Strong MS Excel ability.

Benefits

• Medical Aid and / or Medical Insurance.
• Reduced Gap Cover rates.
• Discounted Internet Connectivity.
• Access to an Employee Wellness Program (Lyra). Providing free 24/7/365 counselling for you and your family in your household, as well as other health and wellbeing resources, provided by registered professionals.
• Exposure to latest industry technologies and standards in a fast paced, technologically advanced environment.
• Lastly, a work environment that rivals the very best!

If you haven’t heard from us within 2 weeks after your application, please consider your application unsuccessful.