IT Support Technician

Link Up Solutions; Roodepoort; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A technology solutions provider in Roodepoort is seeking an IT Support Technician to provide exceptional technical support to clients. Responsibilities include troubleshooting hardware and software issues, installing computer systems, and training clients on new technologies. The ideal candidate holds a Bachelor's degree in IT and has 2+ years in a technical support role. Benefits include a competitive salary, career growth opportunities, and a collaborative work environment.

Benefits

Competitive salary and benefits package

Opportunities for career growth

Training and certifications

Qualifications

• 2+ years of experience in a technical support role.
• Strong knowledge of operating systems, networks, and software applications.
• Excellent communication skills.

Responsibilities

• Provide technical support to clients via phone, email, and in-person.
• Install, configure, and maintain computer systems and networks.
• Monitor system performance and troubleshoot any issues.

Skills

Customer service skills

Technical troubleshooting

Problem-solving

Education

Bachelor's degree in Information Technology

Certifications such as CompTIA A+, Network+, or MCSA

Tools

Operating systems knowledge

Networking knowledge

Job description

, permanent

Position :

IT Support Technician

Position Overview :

We are seeking a highly skilled and motivated IT Support Technician to join our team on a full‑time, permanent basis. The ideal candidate will have a strong technical background and a passion for providing exceptional customer service. As an IT Support Technician, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and maintaining and upgrading systems as needed.

Key Responsibilities :

• Provide technical support to clients via phone, email, and in‑person
• Troubleshoot and resolve hardware and software issues
• Install, configure, and maintain computer systems, networks, and peripherals
• Perform routine maintenance and updates to systems
• Monitor system performance and troubleshoot any issues
• Collaborate with team members and vendors to resolve complex technical issues
• Maintain accurate documentation of support activities and resolutions
• Train and educate clients on new technologies and systems as needed
• Keep up‑to‑date with industry trends and advancements in technology

Qualifications :

• Bachelor's degree in Information Technology, Computer Science, or related field
• 2+ years of experience in a technical support role
• Strong knowledge of operating systems, networks, and software applications
• Experience with troubleshooting hardware and software issues
• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Strong problem‑solving and critical thinking skills
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are a plus

Benefits :

• Competitive salary and benefits package
• Opportunities for career growth and development
• Collaborative and supportive work environment
• Training and certifications to enhance skills and knowledge
• Paid time off and holidays

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you are a highly motivated individual with a passion for technology and providing exceptional customer service, we encourage you to apply for this exciting opportunity. Join our team at Link Up Solutions and be a part of our mission to help businesses succeed through innovative technology solutions.