Ice Cream Shop Operations Manager

LMP RECRUIT; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A reputable ice cream store in Cape Town is seeking a professional Duty Manager to oversee daily operations and ensure high customer service standards. The ideal candidate will have strong retail experience and skills in staff management. Responsibilities include managing operations, training staff, and handling customer complaints. Opportunities for contract change after satisfactory performance are available. Join a vibrant team dedicated to excellence in service and quality.

Qualifications

• Proven retail management experience with strong operational oversight skills.
• Ability to handle escalated customer issues effectively.
• Strong communication skills for coordinating with staff and management.

Responsibilities

• Manage daily operations of ice cream stores to ensure efficient processes.
• Supervise and train new employees, maintaining service standards.
• Handle customer complaints to improve service quality.

Skills

Retail experience

Staff management

Customer service

Job description

A reputable ice cream store in Cape Town is seeking a professional Duty Manager to oversee daily operations and ensure high customer service standards. The ideal candidate will have strong retail experience and skills in staff management. Responsibilities include managing operations, training staff, and handling customer complaints. Opportunities for contract change after satisfactory performance are available. Join a vibrant team dedicated to excellence in service and quality.