Hotel Receptionist

Platinum Life; Pretoria; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A hospitality company in Pretoria is seeking an individual for a full-time role focused on customer service and guest management. Responsibilities include directing guests, handling reservations, and providing high-quality service. The candidate should have strong customer relations experience and proficiency in English. Familiarity with Opera software is desirable.

Qualifications

• Experience in managing customer relations face to face and via phone.
• High level of spoken and written English.

Responsibilities

• Assist and direct guests correctly in a friendly and polite way.
• Provide high quality customer service at all times.
• Check the guests in/out and take payments.
• Manage telephones, emails, and reservations professionally.
• Ensure that bookings are guaranteed and cancellations are handled correctly.

Skills

Customer Service Skills

Hospitality management

Entry Level Sales

Lead Generation

Corporate Finance

Tools

Opera software

Job description

Responsibilities

Welcome assist and direct guests correctly in a friendly and polite way

Provide high quality customer service at all times

Check the guests in / out take payments

Manage telephones emails and reservations in a prompt and professional manner

Ensure that all correspondence are recorded and filed accurately

Ensure that all bookings are guaranteed and no show charges / late cancellation charges are applied where appropriate

Reviewing guest special requests and ensure that they are met or exceeded

Handle problems that arise in an effective professional manner

Working with all hotel departments to ensure guest expectations met or exceeded. For more information call or whatsapp our Recruitment Agency Team on .

Person Specification Essential

Experience of managing customer relations face to face and via phone

High level of spoken and written English

Customer Service Skills e.g. face to face telephone email etc.

Desirable

Proven experience in hospitality reception and admin or similar customer facing role

Cash handling

Familiarity with Opera software

Key Skills

• Entry Level Sales
• Hospital management
• Corporate Finance
• Jni
• Lead Generation

Employment Type : Full Time

Experience : years

Vacancy : 1