Healthcare Intake Specialist

ReWorks Solutions; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A premier outsourcing solutions provider based in South Africa is looking for a detail-oriented Healthcare Intake Specialist. The role involves facilitating patient intake processes and ensuring the accurate gathering of essential information. Strong communication skills, a background in healthcare, and familiarity with electronic health records are required. This position offers remote work flexibility, comfortable working U.S. hours, and compensation in USD.

Benefits

Work from home

Comfortable working U.S. hours

Paid in USD

Qualifications

• Experience in a healthcare setting, particularly in patient intake or administrative roles.
• Strong understanding of medical terminology and healthcare protocols.
• Ability to manage multiple priorities efficiently.

Responsibilities

• Gather and verify essential personal and medical information for patient intake.
• Provide customer service and address inquiries from patients.
• Maintain accurate records in the patient database.
• Coordinate with healthcare providers and support staff.
• Educate patients on procedures and appointment scheduling.
• Identify issues in the intake process and propose improvements.

Skills

Communication skills

Attention to detail

Customer service

Organizational skills

Education

Associate's degree in Healthcare Administration or related field

Bachelor's degree preferred

Tools

Electronic health record (EHR) systems

Standard office software

Job description

ReWorks Solutions stands out as a premier provider of outsourcing solutions, committed to offering outstanding service across a diverse range of industries. We are excited to invite a Healthcare Intake Specialist to become part of our vibrant team. In this pivotal role, the right candidate will significantly contribute to enhancing patient intake processes, ensuring the accurate and efficient collection of all essential information. This position calls for a detail-oriented individual with excellent communication skills, capable of handling sensitive information with the highest level of confidentiality and care.

Responsibilities

• Facilitate the intake process for patients by gathering and verifying essential personal, medical, and insurance information
• Provide exceptional customer service via phone and in-person interactions, addressing any inquiries or concerns from patients
• Maintain accurate and up-to-date records in the patient database, ensuring compliance with healthcare regulations
• Coordinate with healthcare providers and support staff to optimize patient care and workflow
• Educate patients regarding procedures, insurance verification, and appointment scheduling
• Assist in identifying discrepancies or issues in the intake process and propose improvements accordingly

Requirements

• Associate's degree in Healthcare Administration, Business, or a related field; Bachelor's degree preferred
• Previous experience in a healthcare setting, particularly in patient intake or administrative roles
• Strong understanding of medical terminology and healthcare protocols
• Excellent verbal and written communication skills to interact effectively with diverse patient populations
• Proficient in electronic health record (EHR) systems and standard office software
• Exceptional organizational skills and attention to detail in maintaining patient confidentiality and data integrity
• Ability to work collaboratively in a team-oriented environment while managing multiple priorities efficiently

Benefits

• Comfortable working U.S. hours
• Remote work from home
• Paid in USD