Guest Experience Specialist - Luxury Hotel Front Desk

Care4u Health Care; Roodepoort; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A luxury hotel in Gauteng is seeking a friendly and organized Hotel Receptionist to be the first point of contact for guests. Responsibilities include greeting guests, managing check-in/check-out, providing information about hotel services, and resolving guest complaints. The ideal candidate must have excellent communication and customer service skills, proficiency in Microsoft Office, and the ability to multitask. Join our team to create unforgettable experiences for our guests.

Qualifications

• Previous experience in a similar role is preferred.
• Fluent in English, both verbal and written.
• Knowledge of a second language is a plus.

Responsibilities

• Greet and welcome guests in a friendly manner.
• Check-in and check-out guests efficiently.
• Answer phone calls and respond to inquiries promptly.
• Provide information about hotel services and local attractions.
• Handle guest complaints and resolve issues promptly.
• Maintain a clean and tidy reception area.
• Process payments and keep accurate records.
• Collaborate with other hotel departments.
• Assist with reservations and room assignments.

Skills

Excellent communication skills

Customer service skills

Multitasking

Attention to detail

Problem-solving skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Reservation systems

Job description

A luxury hotel in Gauteng is seeking a friendly and organized Hotel Receptionist to be the first point of contact for guests. Responsibilities include greeting guests, managing check-in/check-out, providing information about hotel services, and resolving guest complaints. The ideal candidate must have excellent communication and customer service skills, proficiency in Microsoft Office, and the ability to multitask. Join our team to create unforgettable experiences for our guests.