Guest Experience Front Office Leader

Accor Hotel; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading hotel chain in Cape Town is seeking a Front Office Manager to ensure exceptional guest service and operational excellence. The role involves managing a motivated team, enhancing guest experiences, and driving departmental revenue. Candidates must have at least 3 years of management experience in a 5-star environment, proficiency in MS Office Suite and Opera Cloud, and a strong focus on guest relations. This opportunity offers a dynamic environment with competitive benefits.

Qualifications

• At least 3 years management experience, preferably in a 5-star environment.
• Fluent in English, a foreign language is advantageous.
• Computer literate with the MS Office Suite and Opera Cloud.

Responsibilities

• Ensure guest satisfaction and handle complaints.
• Oversee front office operations and staff training.
• Drive revenue through upselling and effective budget management.

Skills

Guest relations

Sales – Ability to Upsell

Time and workflow management

Conflict resolution

Interpersonal communication skills

Education

Matric/Grade 12 or equivalent

Hospitality management qualification

Tools

MS Office Suite

Opera Cloud

Job description

A leading hotel chain in Cape Town is seeking a Front Office Manager to ensure exceptional guest service and operational excellence. The role involves managing a motivated team, enhancing guest experiences, and driving departmental revenue. Candidates must have at least 3 years of management experience in a 5-star environment, proficiency in MS Office Suite and Opera Cloud, and a strong focus on guest relations. This opportunity offers a dynamic environment with competitive benefits.