Guest Experience Expert African Pride Melrose Arch, Autograph Collection

Marriott Hotels Resorts; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading hotel chain in Johannesburg seeks a Guest Experience Expert to deliver exceptional service throughout guests' stays. This role emphasizes creating a memorable experience, processing guest requests, and maintaining professionalism. The ideal candidate should have a high school diploma and be bilingual. This full-time position offers an opportunity to work in a dynamic environment, with preference given to South African nationals in line with government policies.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.

Responsibilities

• Deliver a wide range of services to guide guests through their stay.
• Process operational needs, address guest requests, complete reports.
• Create a safe workplace and maintain professional appearance.

Skills

Bilingual

Linux Administration

Documentation

LNG

Entry Level Finance

Education

High school diploma or G.E.D. equivalent

Job description

POSITION SUMMARY

Our jobs arent just about giving guests a smooth check-in and check-out. Instead we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs addressing guest requests completing reports or sharing the highlights of the local area the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in there are a few things that are critical to success creating a safe work place following company policies and procedures maintaining confidentiality protecting company assets upholding quality standards and ensuring your uniform personal appearance and communications are professional. Guest Experience Experts will be on their feet and moving around (stand sit or walk for an extended time) and taking a hands-on approach to work (move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Preference will be given to South African nationals in line with government employment policies.

Key Skills

• Bilingual
• Linux Administration
• Documentation
• LNG
• Entry Level Finance

Additional Information

• Employment Type : Full-Time
• Experience: years
• Vacancy: 1