Field Support Engineer - On-Site Hardware & Network Expert

IOCO; Secunda; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading IT services provider is seeking a proactive Field Support Engineer in Secunda. You will provide on-site and remote support, ensuring high customer satisfaction. Responsibilities include hardware/software troubleshooting and adhering to SLA requirements. Required qualifications include a matric certificate and A+/N+ certifications. Join a company that values innovation and client experiences.

Qualifications

• 1 Year practical in-service delivery; desk top support.
• Experience in mobile device support.
• Experience in Network Support.

Responsibilities

• Ensure all calls are updated daily with meaningful comments.
• Ensure all assets are correctly entered into the system.
• Maintain productivity of > 75%.
• Ensure all faulty parts are replaced.
• Complete training during required deadlines.

Skills

Desktop support

Mobile device support

Network Support

Education

National Senior Certificate (Matric)

A+

N+

Tools

Call Management System

Job description

A leading IT services provider is seeking a proactive Field Support Engineer in Secunda. You will provide on-site and remote support, ensuring high customer satisfaction. Responsibilities include hardware/software troubleshooting and adhering to SLA requirements. Required qualifications include a matric certificate and A+/N+ certifications. Join a company that values innovation and client experiences.