Field Engineer (Trade tested lift mechanic)

Vision Elevators (Pty) Ltd; Cape Town; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading lift service company in Cape Town is seeking a dedicated professional to oversee technician performance and service quality. The role involves assisting with complex technical issues, ensuring customer satisfaction, and managing technician development. The ideal candidate should have a Matric, N6 Electrical, and be a trade-tested lift mechanic or lift inspector. This is a full-time position focused on quality assurance in vertical transportation.

Qualifications

• Matric qualification is essential.
• N6 Electrical qualification is required.
• Must be a trade-tested lift mechanic.
• Certification as a lift inspector is required.

Responsibilities

• Oversee service monitoring processes.
• Manage technician performance and report.
• Assist with complex technical problems.
• Ensure customer satisfaction and service quality.
• Oversee technician development and well-being.

Skills

Active Directory

Technical Documentation

Windows

On-Site Support

Test Equipment

Linux

Internet

Preventive Maintenance

Technical Assistance

Troubleshooting

Problem Resolution

Setup

Hardware

Technical Support

UNIX

Education

Matric

N6 Electrical

Trade-tested lift mechanic

Lift inspector

Job description

PLEASE READ THE JOB SPECS BEFORE YOU APPLY - YOU MUST HAVE EXPERIENCE IN THE LIFT INDUSTRY

We inspire our colleagues to act as Entrepreneurs in their roles by injecting passion, enthusiasm, and drive whilst taking responsibility for their overall contribution to deliver the wider business objectives. Keeping our colleagues safe is at the heart of everything we do, and we are a business with unique engineering capabilities providing full lifecycle support for urban mobility and vertical transportation.

Role and Responsibilities

• Service monitoring process
• Monitor call-out rate on jobs and resolve sick units on different routes.
• Monitor daily/weekly repeat calls to identify sick units and ensure resolution.
• Verify if callbacks are chargeable or not based on the technicians' opinions.
• Monitor units on shutdown report and assist in resolution to have these units back into operation promptly. Liaise with technicians, branch admin, and procurement to minimize downtime.
• Manage technical teams to ensure all maintenance is completed safely, timely, and to prescribed/legislated standards.
• Monitor completion of biannual and annual inspections by technicians, ensuring proper recording.

Service Department Assistance

• Assist in solving complex technical problems
• Travel to sites where technicians need support with call-outs or repairs.
• Assist with repairs if technicians are unable to complete them.

Service Sales and Assessment Process

• Conduct project handovers between construction and service departments.
• Assist with quotation preparation for repairs.
• Conduct paid assessments and draft reports of findings.

Quality Control and Auditing

• Perform regular site visits to monitor workmanship quality.
• Monitor technician performance and recommend HR interventions when necessary.
• Stay updated with regulations and policies, recommending upgrades for compliance.
• Suggest training initiatives to improve service quality and customer satisfaction.
• Identify shortcomings and recommend improvements to equipment, systems, and policies.

Customer and Subcontractor Relationship Management

• Ensure customer satisfaction and high service quality.
• Handle complex customer queries and technical reports.
• Manage subcontractor performance and quality.
• Develop and maintain professional relationships with customers and subcontractors.
• Investigate and resolve critical customer issues.

People Management / Leadership

• Oversee technician development and well-being.
• Set objectives, organize, communicate, and motivate the team.
• Identify training needs and manage training plans.
• Ensure technicians comply with OH&S standards.

Performance Metrics

• Maintain a callout rate of 10% or less.
• Improve technician knowledge base, measured by surveys.
• Keep unresolved technician and customer complaints below 1%.
• Attend to shutdown units immediately, restoring them within 48 hours.

Qualifications

• Matric
• N6 Electrical
• Trade-tested lift mechanic
• Lift inspector

Remote Work & Employment Type

• Full-time

Key Skills

Active Directory, Technical Documentation, Windows, On-Site Support, Test Equipment, Linux, Internet, Preventive Maintenance, Technical Assistance, Troubleshooting, Problem Resolution, Setup, Hardware, Technical Support, UNIX

Experience

Years of experience required: [Specify]

Vacancy

1