E-commerce Support

Jonsson Workwear; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A prominent workwear retailer in Durban is looking for an Ecommerce Support professional to enhance online customer experiences. Responsibilities include ensuring accurate website content, assisting customers with queries, and processing online orders. The ideal candidate will have strong attention to detail, customer service skills, and a proactive approach to optimizing online processes. This position supports the company's commitment to employment equity by encouraging applications from designated groups and candidates with disabilities.

Qualifications

• Strong initiative to improve processes and opportunities.
• Logical thinking for troubleshooting and problem-solving.
• Ability to maintain accurate reports and performance metrics.

Responsibilities

• Ensure website content is accurate and engaging.
• Assist customers with queries and product guidance.
• Process online orders and ensure timely fulfillment.
• Support online campaigns and promotions for accuracy.
• Collaborate with teams to enhance website operations.
• Flag opportunities for growth in online sales.
• Maintain performance reports and track insights.

Skills

Attention to detail

Customer service skills

Process improvement

Job description

At Jonsson Workwear, we aim to make every customer experience brilliant. Whether it's a store visit that wows or an online journey that inspires, we continually find new ways to raise the bar.

One of the ways we do this is through our newly upgraded website. More than an online store, it's an extension of our iconic Jonsson Workwear locations nationwide, where we welcome and serve our hardworking customers with our signature stamp of excellence.

To keep delivering a five-star experience for every online customer, we're seeking a sharp-eyed, can-do individual to join our HQ-based Ecommerce team in an Ecommerce Support role. In this highly collaborative role, you'll use your initiative and attention to detail to keep jonssonworkwear.com performing at its peak.

This role requires someone meticulous, logical and commercially minded. You don't just spot opportunities, you make them happen. Whether it's improving processes or actioning customer feedback, you contribute to creating a seamless, customer-first online experience that ultimately equips them for peak performance.

Responsibilities

• Meticulously and proactively ensure website content is accurate, up to date and visually engaging.
• Assist customers online and telephonically, resolving queries, providing product guidance, assisting with returns and following up timeously.
• Process and track online orders, coordinating with our Distribution Centre and stores to ensure orders are fulfilled without delay.
• Support online campaigns and promotions, ensuring pricing and content are accurate to maximise results, and swiftly resolve any challenges that could affect performance.
• Collaborate proactively with teams across the business to keep website operations running smoothly and ensure seamless fulfilment of orders.
• Proactively flag opportunities, champion customer quotes through to conversion, and optimise processes to support growth in online sales.
• Maintain accurate reports, track performance metrics and identify insights that support continuous improvement.

In line with Jonsson Workwear's commitment to employment equity, applications from candidates from designated groups, as well as candidates with disabilities, are encouraged.