Detection Assistant

Old Mutual; Wes-Kaap; Hybrid; ZAR 50 000 - 200 000; Full time

Job summary

A leading financial services provider in South Africa is seeking an entry-level Detection Assistant to support fraud detection and investigations. This role involves analyzing transactional data, assisting with investigations, and maintaining case documentation. The ideal candidate should have Matric and preferably a diploma or degree in a relevant field. The position offers opportunities for skill development and exposure to different business areas, fostering a culture of learning and collaboration.

Benefits

Flexible work arrangements

Training and development activities

Opportunities for relevant certifications

Qualifications

• Matric / Grade 12 is essential.
• A diploma or degree (completed or in progress) in Forensics, Analytics, Accounting, or a related field is advantageous.
• 2 - 5 years of experience in a forensic, claims assessing, or financial services environment.

Responsibilities

• Assist in analysing transactional data to identify anomalies and suspicious patterns.
• Support investigations by collecting and organising relevant documentation.
• Contribute to the analysis of fraud detection outcomes across cases.

Skills

Attention to detail

Analytical mindset

Team-oriented

Organisational skills

Education

Matric / Grade 12

Diploma or degree in Forensics, Analytics, or Accounting

Tools

IntellinX

QlikView

Job description

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

At Old Mutual, we’re more than a financial services provider—we’re a purpose-driven organisation committed toChampioning Mutually Positive Futures Every Day. We offer a dynamic, inclusive, and forward-thinking environment where innovation meets impact. Join us to be part of a team that valuesgrowth, collaboration, and integrity, and where your work contributes to building a safer, smarter financial ecosystem across Africa.

Old Mutual is committed to its transformation journey and this role will align to the organisation’s employment equity principles/ requirements.

Group Forensic Services (GFS) is a proactive, technology-enabled function focused on early detection, risk prediction, ethical culture, and integrated response capabilities. The Detection Assistant supports the GFS team in identifying and investigating potential fraud, corruption, and misconduct. This entry-level role involves assisting with data analysis, transaction monitoring, and supporting forensic investigations under supervision.

Role Overview

• Assist in analysing transactional data to identify anomalies and suspicious patterns.

• Work closely with data analysts and forensic specialists to detect irregularities that may indicate fraudulent activity.

• Develop a foundational understanding of fraud indicators and contribute to early risk detection.

Evidence Gathering

• Support investigations by collecting and organising relevant documentation, including policy records, claim forms, correspondence, and system logs.

• Ensure all materials are complete, accurate, and well-organised to facilitate efficient case review.

Collaborative Insight Development

• Participate in team discussions and case reviews, offering preliminary observations based on data findings.

• Learn to interpret forensic data in context and assist in developing investigative leads under guidance.

Case Documentation

• Maintain accurate records of forensic activities using the electronic case/project management system.

• Ensure data integrity and confidentiality while adhering to internal protocols and compliance standards.

Allegation Reporting

• Assist in preparing allegation logs and referring potential cases to the investigation team.

• Draft initial reports summarising suspicious activity, supporting evidence, and rationale for referral.

Trend Analysis and Reporting

• Contribute to the analysis of fraud detection outcomes across cases to identify emerging trends and vulnerabilities.

• Support the preparation of internal reports and presentations highlighting key findings.

Stakeholder Engagement

• Build foundational relationships with internal stakeholders such as claims assessors and operational teams.

• Support fraud prevention efforts by fostering collaboration and encouraging proactive reporting.

Qualifications, Skills and Experience

Qualifications

• Matric / Grade 12 is essential

• A diploma or degree (completed or in progress) in Forensics, Analytics, Accounting, or a related field is advantageous.

Experience

• 2 - 5 years of experience in a forensic, claims assessing, or financial services environment.

• Internship or exposure to fraud detection tools (e.g., IntellinX, QlikView) is beneficial.

Technical competencies

• Basic understanding of forensic principles and data analysis tools (Please expand on the tools and systems that the incumbent has to have knowledge of.).

• Ability to interpret financial and transactional data.

Key behavioural skills and attributes that would make a candidate successful in this role

• Strong attention to detail.

• Analytical mindset.

• Willingness to learn and take ownership.

• Team-oriented and collaborative.

• Good planning and organisational skills.

Personal Capability Building

At Old Mutual, we believe in helping our people grow. As a Detection Assistant, you will be encouraged to:

• Take part in training, coaching, and development activities to build your skills and confidence.

• Explore opportunities to gain relevant certifications or qualifications that support your career journey.

• Stay curious and informed by learning about industry trends, basic technologies, and best practices through reading, team discussions, and internal learning platforms.

• Work on improving communication and teamwork skills through collaboration and feedback.

• Embrace a mindset of continuous learning and personal growth.

What Makes This Role Exciting

This is a great opportunity to start your career in forensic services within a leading financial services organisation. Here’s what makes it special:

• Exposure to different areas of the business and how they work together to manage risk.

• A chance to contribute to meaningful work that helps protect customers and the company.

• A supportive team environment with experienced mentors who are invested in your development.

• Opportunities to learn new tools and techniques used in fraud detection and investigations.

• A culture that values learning, collaboration, and doing the right thing.

• Flexible work arrangements through Old Mutual’s hybrid working model.

Skills

Action Planning, Claims Management, Data Compilation, Data Controls, Executing Plans, Financial Auditing, Insurance Claims Investigations, Typology

Competencies

Action Oriented Business Insight Collaborates Decision Quality Ensures Accountability Financial Acumen Instills Trust Manages Complexity

Education

Bachelors Degree (B): Forensic Science, Matriculation Certificate (Matric) (Required)

Closing Date

06 February 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!