Customer Service Agents - BPO - US Campaign - JHB

Dash BPO; Johannesburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading BPO company in Johannesburg is seeking contact center agents for night shifts during US hours. Candidates should have experience in sales and customer service, with a focus on goals and resilience. This role requires excellent active listening skills and attention to detail. Join a team dedicated to customer satisfaction and continuous improvement.

Qualifications

• 6-12 months contact center experience or high-end retail.
• International BPO experience is advantageous.

Responsibilities

• Achieve resolution in the first contact according to empowerment.
• Comply with security and confidentiality policies.
• Report any incident or event immediately to management.

Skills

Sales experience

Customer service experience

Active listening

Attention to detail

Resilience

Job description

Overview

Calling all contact center agents that are willing to work night shift US hours.

Requirements

• Experience in Sales or Telemarketing.
• Experience in Customer Service.
• Experience in Sales.
• Must have 6-12 months contact center experience or high-end retail.
• International BPO experience advantageous.

Job Description

• Correctly manage time during contact without neglecting quality objectives (Doing the job correctly with Efficiency).
• Show in each contact active listening or reading, disposition, kindness, empathy, enthusiasm, patience and added value / extra mile (end user satisfaction).
• Achieve resolution in the first contact according to their empowerment and assertive escalation when required (sense of urgency).
• Use of common sense and critical mind.
• Comply with defined procedures and correct use of work tools.
• Commitment to continuous improvement and compliance with the improvement actions agreed with your superior in a timely manner.
• Comply with security and confidentiality policies defined by the company and our client.
• Report immediately to your immediate superior any incident or event that prevents you from performing your job duties.
• Report immediately to your immediate superior or management team any incident or event that exposes the safety of the staff, the client or the company.
• Perform any function or task at the request of your immediate supervisor.

Competencies

• Focused on Goals.
• Positive attitude.
• Self-confidence.
• Attention to detail.
• Strong sense of resilience.