Customer Service Agent

University of Fort Hare; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A local educational institution in Cape Town is looking for a Customer Service Agent/Telesales Consultant to drive sales and maintain customer relations. The ideal candidate will have a Grade 12 qualification and 2-3 years of experience in a UK-based call centre, with strong sales skills. Responsibilities include engaging with customers through outbound calls to promote products and ensuring business objectives through effective marketing strategies. A negotiable salary is offered based on experience.

Qualifications

• Minimum of 2-3 years’ experience from a UK-based call centre.
• Sales track record is beneficial.
• In-person sales/retail experience is advantageous.

Responsibilities

• Contacting existing and prospective customers via outbound calls.
• Ensuring business objectives through marketing and public relations.

Skills

Sales skills

Customer Relationship Management (CRM)

Proficiency in MS Office

Education

Grade 12 (Matric)

Tertiary qualification in CRM

Certificate in selling skills

Job description

2026-01-30 - 2026-03-01

Permanent

EL003215

Sales and Marketing

Western Cape , CPT - Southern Suburbs

Chemical Manufacturing Company in Cape Town has an opportunity available for a Customer Service Agent / Telesales Consultant who will report to the Sales Admin Manager.

Applicants are required to meet the following criteria:

• Grade 12 (Matric) with certificate and/or other tertiary qualification in CRM will be an advantage
• Certificate in selling skills will be an advantage.
• Minimum of two-three (2-3) years’ experience from a UK-based call centre, both inbound and outbound
• Sales track record – beneficial
• In person sales/ retail experience – will be an advantage
• Knowledge of Customer Relationship Management (CRM), computerized and ordering systems, and knowledge of Navision will be an advantage
• Knowledge of Sales and Marketing principles
• Proficiency in MS Office

The successful applicant would be responsible for, but not limited to:

• Contacting existing and prospective customers telephonically via an outbound call with the aim of selling the company’s products and services
• Ensuring the company meets its business objectives through sound Marketing and Public Relations opportunities

Salary: Negotiable dependent on experience

Please email detailed CV, supporting documentation and salary requirements through to [e-mail] with “Customer Service” in the subject line

If you have not received a response within 7 working days, please consider your application unsuccessful