Customer Service Agent

FlySafair; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading airline company in Durban seeks a dedicated customer service representative. You will assist passengers with ticket sales, flight changes, and complaints, providing exceptional service at all times. The ideal candidate has a Grade 12 qualification, airport and ticket sales experience, and is available to work flexible hours, including weekends. Strong communication skills and a good understanding of Microsoft Office are essential for this role.

Qualifications

• Grade 12 or equivalent is essential.
• Airport and ticket sales experience required.
• Must be able to work flexible hours, including weekends and holidays.

Responsibilities

• Assist passengers with ticket sales, bookings, and flight changes.
• Handle customer complaints in a professional manner.
• Provide exceptional customer service at all times.

Skills

Customer service skills

Conflict resolution skills

Communication skills

Education

Grade 12 or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Responsibilities

• Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
• Assist customers when there are flight disruptions and/or cancellations;
• Handle and safeguard of confidential information and address any complaints in a professional and timely manner;
• Escalate any problematic issues to the Supervisor on duty;
• Provide professional Customer service at all times.

Qualifications

• Grade 12 or equivalent (Essential);
• Airport and ticket sales experience (Essential);
• Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
• Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
• Excellent understanding of delivering great customer service;
• Excellent written and verbal command of the English language including proper phone etiquette;
• Conflict resolution skills.

Personal Attributes

• Excellent written and verbal command of the English language including proper phone etiquette;
• Punctual;
• High degree of patience and assertiveness;
• Trustworthy, professional and reliable, including dealing with confidential information;
• Immaculate time keeping;
• The ability to work well under pressure;
• Practice good time management;
• Customer focused and service orientated;
• Conflict resolution skills.

Application Guideline

• Email applications will not be accepted;
• Preference will be given to members of under‑represented designated groups;
• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair Reserves The Right

• Not to proceed with this vacancy;
• To appoint the selected candidates based on its operational requirements.

Closing Date: 2 January 2026