Customer-Focused Retail Associate

Clicks Group; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading health and beauty retailer in Durban is seeking a dedicated individual to execute operational activities at the point of sale, enhance customer service, and promote clubcard memberships. Candidates should have a Grade 12 education and preferably experience in a retail environment. This role requires strong communication and numeracy skills, along with a passion for customer engagement and efficiency. The ideal applicant will thrive in a dynamic environment, ensuring satisfaction and operational accuracy.

Qualifications

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment.
• Essential: Grade 12 with Maths 50% and English 50%.

Responsibilities

• Efficiently execute all operational activities at the point of sale.
• Maintain high levels of accuracy when scanning merchandise and collecting payment.
• Promote the Clicks' clubcard and enroll new members to achieve targets.
• Deliver superior customer service and be a brand ambassador.
• Maintain merchandising and general housekeeping duties.

Skills

Planning and organising skills

Problem-solving skills

Strong customer orientation

Good communication skills

Computer literacy

Numeracy skills

Education

Grade 12

Job description

A leading health and beauty retailer in Durban is seeking a dedicated individual to execute operational activities at the point of sale, enhance customer service, and promote clubcard memberships. Candidates should have a Grade 12 education and preferably experience in a retail environment. This role requires strong communication and numeracy skills, along with a passion for customer engagement and efficiency. The ideal applicant will thrive in a dynamic environment, ensuring satisfaction and operational accuracy.