Customer Billing & Collections Specialist (QuickBooks)

ISTA Personnel Solutions; South Africa; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A dynamic BPO company in South Africa is seeking a Customer Billing Representative. The role involves handling customer billing inquiries, managing account balances, and documenting account details. Proficiency in QuickBooks and strong English communication skills are required. The position entails managing communications and follow-ups with clients effectively while maintaining accurate records. Applicants must have a stable internet connection and power backup. This role offers an opportunity to work in a fast-paced environment.

Qualifications

• Strong attention to detail with a methodical and analytical approach.
• Excellent verbal and written English communication skills are crucial.
• Experience with QuickBooks is preferred.

Responsibilities

• Manage customer accounts by reviewing outstanding balances.
• Communicate with customers via phone and email for billing inquiries.
• Maintain accurate records of all interactions and payment arrangements.
• Collaborate with internal teams to ensure information accuracy.
• Follow up on past-due accounts to facilitate timely collections.
• Assist in preparing financial documentation and reports.

Skills

Attention to detail

Excellent English communication

Proficient in Microsoft Office

Experience with QuickBooks

Problem-solving skills

Tools

QuickBooks

Microsoft Excel

Microsoft Outlook

Job description

A dynamic BPO company in South Africa is seeking a Customer Billing Representative. The role involves handling customer billing inquiries, managing account balances, and documenting account details. Proficiency in QuickBooks and strong English communication skills are required. The position entails managing communications and follow-ups with clients effectively while maintaining accurate records. Applicants must have a stable internet connection and power backup. This role offers an opportunity to work in a fast-paced environment.