Contracts Manager Inland Region

Tsebo Group; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading integrated workplace solutions provider is seeking a Contracts Manager to oversee cleaning operations in Johannesburg. The successful candidate will manage cleaning teams, build client relationships, and ensure compliance with service level agreements. A Matric qualification and relevant tertiary education in Operations Management are essential, along with proven experience in cleaning operations. This role suits a hands-on leader passionate about service excellence in a fast-paced environment.

Qualifications

• Minimum Qualification: Matric / Grade 12.
• Relevant tertiary qualification in Retail, Operations or related field.
• Proven experience in cleaning operations.

Responsibilities

• Manage cleaning teams to meet performance and attendance standards.
• Build and maintain strong client relationships.
• Manage cleaning materials and stock levels.
• Plan and schedule labor using PRP software.
• Address HR matters including discipline and grievances.
• Conduct regular site inspections.
• Support contract retention through consistent service.

Skills

Cleaning processes knowledge

Ability to interpret SLAs

Understanding of HR procedures

Proficiency in MS Excel

Organizational skills

Education

Matric / Grade 12

Tertiary qualification in Retail or Operations Management

Job description

About Us

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people –the heart of Tsebo– is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER

At Tsebo, we value Service Excellence, Integrity, Teamwork, Innovation, and Sustainability.

Join Tsebo Cleaning Services as a Contracts Manager and take the lead in delivering high-quality cleaning operations for a site in the Inland Region. This role is ideal for a hands‑on leader who thrives in a fast‑paced environment and is passionate about service excellence.

Duties & Responsibilities

• Manage cleaning teams at a particular site, ensuring performance and attendance standards are consistently met.


• Build and maintain strong client relationships through excellent service delivery.


• Manage cleaning materials and stock levels, ensuring timely replenishment.


• Using a labour management system (e.g.) PRP to plan and schedule labour to meet operational requirements.


• Address HR matters including discipline, grievances, and performance management.


• Conduct regular site inspections to ensure compliance with SLAs and quality standards.


• Support contract retention through consistent service and client satisfaction.

Skills and Competencies

• Strong knowledge of cleaning processes and hygiene standards.


• Ability to interpret SLAs and conduct site audits.


• Basic understanding of HR procedures and labour legislation.


• Proficiency in MS Excel and operational reporting tools.


• Excellent organisational and time management skills.

Qualifications

• Minimum Qualification: Matric / Grade 12.


• Relevant tertiary (Degree, Certificate or Diploma) in Retail, Operations / Retail Management, or related field.


• Experience: Proven experience in cleaning operations and staff supervision.