Claims Handler / Technician

West Coast Personnel; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An insurance services company in South Africa is seeking a Claims Handler / Technician to manage insurance claims from initial notification to settlement. The role requires 3-5 years of relevant experience and proficiency in claims procedures. The candidate will liaise with various stakeholders and ensure compliance and accuracy throughout the claims process, offering an opportunity for international exposure and professional development.

Benefits

Competitive remuneration aligned with UK standards

Professional growth opportunities

Collaborative environment in Cape Town CBD

Qualifications

• Minimum of 3–5 years’ experience in claims handling or insurance operations.
• Strong understanding of claims procedures and settlement processes.
• Ability to work efficiently within international time zones.

Responsibilities

• Manage a portfolio of claims from first notification to settlement.
• Liaise with underwriters, brokers, and clients to obtain documentation.
• Prepare claim summaries and reports for management.

Skills

Claims handling

Strong communication skills

Analytical skills

Proficiency in Microsoft Office

Tools

CRM systems

Job description

Job Description

The Claims Handler / Technician will be responsible for managing insurance claims from initial notification through to settlement, ensuring accuracy, compliance, and high-quality service delivery. This role involves close collaboration with underwriters, clients, surveyors, and third-party service providers, maintaining efficiency and fairness throughout the claims process.

Key Responsibilities

• Manage a portfolio of claims from first notification to settlement, ensuring timely and fair resolution.
• Liaise with underwriters, brokers, clients, and loss adjusters to obtain necessary documentation and information.
• Assess policy coverage, liability, and quantum in accordance with internal guidelines.
• Maintain accurate claim records and ensure compliance with regulatory and company standards.
• Provide clear and professional communication to all stakeholders throughout the claims process.
• Prepare claim summaries and reports for management and clients.
• Assist in the development and improvement of claims handling processes and best practices.
• Support the UK claims team in maintaining service excellence and operational efficiency.

Requirements

• Minimum of 3–5 years’ experience in claims handling, claims administration, or insurance operations.
• Experience in construction, surety, liability, or financial lines claims will be highly advantageous.
• Strong understanding of claims procedures, documentation, and settlement processes.
• Excellent communication and negotiation skills, both written and verbal.
• High attention to detail with strong analytical and problem‑solving ability.
• Proficiency in Microsoft Office and insurance or CRM systems.
• Ability to work efficiently within international time zones (UK working hours).
• Professional, dependable, and client‑focused approach.

What We Offer

• Competitive remuneration aligned with UK standards.
• Opportunity to work with a respected UK company and gain international exposure.
• Professional growth and development opportunities within a global organisation.
• Collaborative, performance‑driven environment in the Cape Town CBD office.