Call Centre Consultant

Hello Group; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading South African company is seeking a dedicated Customer Service Consultant for their Call Centre Department. In this role, you will manage inbound and outbound calls, handle customer inquiries, and ensure accurate documentation in the bank's systems. The ideal candidate will need strong communication skills and a commitment to customer satisfaction. The work environment encourages collaboration and has a supportive culture that prioritizes team bonding and innovation.

Benefits

Onsite Barista

Exciting Team Events

Team building Activities

Family-like Culture

Top-Notch Office Space

Qualifications

• Experience in managing inbound and outbound customer calls.
• Ability to handle customer inquiries and document verification.
• Strong attention to detail in capturing information.

Responsibilities

• Manage inbound and outbound calls.
• Handle customer inquiries and verify source of funds documents.
• Capture detailed information into the ticketing system.
• Authenticate customer information during changes.
• Ensure a high level of customer satisfaction.

Job description

Job description

Customer Service Consultant

Hello Group is seeking a dedicated Customer Service Consultant to join our Call Centre Department. The customer service consultant will be responsible for managing both inbound and outbound calls, handling customer inquiries, verifying and requesting source of funds documents, and accurately capturing detailed information into the bank's ticketing system. The consultant will also authenticate customers when their banking information changes and ensure a high level of customer satisfaction while managing their assigned tickets.

Hello Group is a South African company with a bold mission: to create game‑changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low‑cost, easily accessible, and simple‑to‑use financial solutions, all powered by cutting‑edge technology.

What Hello Group Offers

• Onsite Barista – Because life's too short for bad coffee!
• Exciting Team Events – Work hard, play harder!
• Team building Activities – Get to know your teammates beyond the screen!
• A Culture that feels like Family – No corporate robots here – just real people doing great things!
• A Top-Notch Office Space – Where inspiration meets innovation.