Business Process and Test Analyst

NTT Data; Cape Town; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A global IT solutions provider in South Africa seeks a skilled Business Analyst with experience in testing to enhance business processes and support IT solutions. The role involves evaluating and documenting business processes, participating in solution testing, and maintaining customer service standards. Candidates must have a diploma in Information Systems and ISTQB certification, alongside significant experience in business analysis and Agile methodologies.

Qualifications

• Matric and a National Diploma or Degree, majoring in Information Systems, Diploma in Business Analysis.
• 5 years proven Business Analysis and testing experience.
• Knowledge of Agile development methodology.

Responsibilities

• Evaluate and analyse information to enhance business processes.
• Collaborate with team members to define testing strategy and approaches.
• Deliver a service that meets the needs of the business.

Skills

Business Analysis

Solution Testing

Customer Service

Agile Methodology

Education

National Diploma or Degree in Information Systems

ISTQB Certification (Tester Foundation Level)

Job description

Responsibilities

Business Analysis (45%)

• Evaluate and analyse information
• Evaluate, analyse and document current and future business processes to determine their viability, identify strengths and weaknesses in operations and explore ways IT can improve, enhance and reduce costs and optimize benefits
• Ascertain and negotiate needs and expectations of multiple stakeholders
• Manage and facilitate workshops and requirements gathering sessions
• Elicit, understand and clearly document business/user problems and requirements, and translate into viable IT solutions
• Produce functional specification documentation with sufficient information, including flowcharts, use cases, wireframes and any other diagrams to clarify and confirm business understanding
• Develop and maintain an in-depth knowledge of the various systems supported by the team
• Consult with business units, team members and project teams, to attain optimal solutions and benefits, that comply with principles and standards
• Contribute to the formulation of short to medium term plans to facilitate continuous business improvement
• Provide guidance and support to business units with the development of Business Cases
• Compile, maintain and update system manuals, user guides and FAQs
• Provide system usage and functionality hand-over to the relevant system / process owners

Solution Testing (45%)

• Participate in sprint planning and backlog refinement
• Review and understand solution requirements, specifications and project/change success criteria
• Collaborate with team members to define testing strategy, scope and approach
• Create test strategies for development projects and individual changes
• Develop and document effective test plans, scripts and test cases
• Execute all aspects of testing of software products for Unit, Integration, Regression, Negative, Functional and load/performance testing
• Identify and document defects and deficiencies and communicate findings to relevant stakeholders
• Re-test and verify resolution of identified defects after remediation
• Manage and facilitate User Acceptance Testing sessions

Provide Support for IT solutions (10%)

• Deliver a service that meets the needs of the business within the defined Service Level and Service Availability Agreements
• Maintain a high level of customer service by analysing customer feedback and proactively adapting the ICT service to meet customer needs

Requirements

• Matric and a National Diploma or Degree, majoring in Information Systems, Diploma in Business Analysis
• ISTQB Certification (Tester Foundation Level)
• 5 years proven Business Analysis and testing experience
• Knowledge of Agile development methodology
• Code B Drivers License