Branch Manager Stellenbosch

Marsh McLennan; Stellenbosch; Hybrid; ZAR 800 000 - 1 000 000; Full time

Job summary

A leading global insurance firm is seeking a dynamic leader to manage its Stellenbosch branch. The ideal candidate will have over 10 years of experience in short-term insurance sales, be FAIS compliant, and possess exceptional interpersonal and leadership skills. Responsibilities include managing office finances, developing business, and ensuring client retention. The role is hybrid, allowing flexibility in working remotely. Join a culture that values diversity and offers opportunities for professional development.

Benefits

Professional development opportunities

Vibrant and inclusive culture

Diverse career opportunities

Qualifications

• 10+ years of experience in short-term insurance sales and client service delivery.
• FAIS compliant and passed Regulatory Exams level 1.
• Fluency in English; Afrikaans is a plus.

Responsibilities

• Manage the Stellenbosch branch effectively and profitably.
• Oversee financial forecasts and budgets.
• Service and retain clients while developing income.

Skills

Customer-oriented

Excellent interpersonal skills

Planning and organization

Problem-solving

Results-driven

Negotiation skills

Leadership skills

Self-management

Education

Matric relevant formal qualification and AIISA (or similar)

Tools

QlikView

Job description

Company

Marsh

Description

We are seeking a talented individual to join our Corporate division at Marsh. This role will be based in Stellenbosch hybrid and requires working at least three days a week in the office.

We are searching for a strong and inspirational leader who can drive team members to greater success. The role will report to the relevant Segment Leader and work closely with all segments and functions. The appointed person will be responsible for day‑to‑day management of the Stellenbosch offices, building a positive culture within the branch and performing duties such as servicing and retaining clients, managing relationships with underwriters, developing the team, and providing input into strategic decisions that impact the functional area of responsibility, as well as managing and developing the region’s budget. The role is also responsible for resolving escalated operational issues and collaborating with other departments.

Main Focus

• Manage and run the Stellenbosch Branch profitably
• Develop and grow income and business in the Stellenbosch office
• Train, develop, coach and motivate staff
• Provide input on national matters
• Service and retain clients

We will count on you to:

• Effectively manage office finances by implementing robust credit control measures to minimize outstanding debts and ensure timely payments.
• Develop accurate financial forecasts and budgets to create a clear financial roadmap for informed decision‑making and proactive management of financial stability.
• Drive continuous improvement of branch financials by implementing strategies to increase revenue, reduce costs and optimise financial performance. This includes analysing data, identifying improvement areas and launching targeted initiatives to enhance profitability, efficiency and stability.
• Together with the Segment Leader, manage operational functions feeding into the segment.
• Draw up annual branch business plan.
• Implement Best Practice processes and procedures and ensure adherence to them.
• Manage and measure minimum standards as required by the company.
• Hold regular meetings between the company and suppliers.
• Set and manage new business targets.
• Continuously build relationships between clients, suppliers and the company.
• Strengthen and enhance client relationships by providing exceptional service, proactive communication and personalised solutions to exceed expectations.
• Ensure claims are routed to the correct servicing areas in the business.
• Client‑servicing compatibility management to match client personalities and requirements with the correct skills in the office.
• Lead efforts to grow the branch’s business, increase market share and identify new business opportunities that fit the organisation’s overall strategy.
• Establish opportunities across all MMC businesses where corporate clients could benefit from MMC services offered.

What you need to have:

• Minimum 10 years of appropriate experience in short‑term insurance sales and client service delivery function.
• Matric relevant formal qualification and AIISA (or similar).
• Must be FAIS compliant.
• Must have passed Regulatory Exams level 1.
• Must be fluent in English.
• Fluency in Afrikaans will be an added advantage.

Behavioural Competencies and Job Skills

• Customer‑oriented individual
• Excellent interpersonal skills
• Planning and organisation skills
• Good problem‑solving skills
• Results‑driven person
• Good presentation skills
• Excellent negotiation skills
• Good report‑writing skills
• Verbal and written communication skills
• Strong leadership skills
• Strong administration skills
• Self‑management skills

What makes you stand out

• Experience in the insurance sector and client service area
• Team management experience
• Understanding of insurance broking business and dynamics
• Ability to build relationships with colleagues
• Open‑minded with fast‑learning capabilities
• Experience with change management to prepare, equip and guide teams to make organisational changes in how work is done
• Continuous improvement approach
• Think outside the box and a can‑do attitude

Why join our team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for clients and communities.
• Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well‑being.

This position will be filled in accordance with our employment equity policy.

Marsh is a business of Marsh McLennan (NYSE: MMC), the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90 000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit or follow us on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour or any other characteristic protected by applicable law. We are also committed to providing reasonable support to any candidate with a disability to allow them to fully participate in the recruitment process. We welcome candidates to contact us to discuss any specific needs. Marsh McLennan is committed to hybrid work which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office‑based teams will identify at least one anchor day per week on which their full team will be together in person.

Required Experience: Manager

Key Skills: Sales Experience, Financial Acumen, Financial Concepts, Management Experience, QlikView, Serving Experience, Retail Sales, Banking, Securities Law, Product Lifecycle Management, Mentoring, Supervising Experience

Employment Type: Full‑Time

Experience: years

Vacancy: 1