Banqueting Manager

Belmond Management; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A luxury hotel brand is seeking a Banqueting Manager to lead its banqueting team in Cape Town, South Africa. You will manage event operations, ensuring impeccable service and remarkable dining experiences. Ideal candidates will have 3-5 years of F&B management experience, excellent leadership and communication skills, and a strong understanding of food costs and scheduling. This role comes with a competitive salary and benefits, along with opportunities for professional growth.

Benefits

Competitive salary

Loyalty rewards programs

Employee wellness programs

Qualifications

• 3-5 years of F&B management experience in a luxury hotel environment.
• Excellent interpersonal and communication skills.
• Good knowledge of food cost and employee scheduling.
• Familiar with point-of-sale systems.

Responsibilities

• Oversee daily running of the Banqueting Department.
• Ensure events meet required standards.
• Interact with kitchen to manage food service.
• Organize event timetables and room layouts.
• Supervise service of food and beverages.
• Conduct pre-function briefings with service staff.

Skills

Communication skills

Leadership skills

Food and beverage product knowledge

Organizational skills

Financial understanding

Job description

• Location: Cape Town, South Africa
• Department: Food & Beverage
• Employment type: Full-time
• Experience: Mid-Senior level

As a Banqueting Manager at Mount Nelson, A Belmond Hotel, you will lead the team responsible for crafting unforgettable events and dining experiences. In this role, you will master the orchestration of seamless banqueting operations from intimate gatherings to grand celebrations—while ensuring impeccable service, exceptional culinary presentation, and the signature Belmond standard of luxury. If you are looking to elevate your leadership skills and contribute to the future of world‑class hospitality, this is your moment to make an impact.

Primary Responsibilities

• Oversees the smooth day‑to‑day running and all procedures within the Banqueting Department.
• Ensure that set up of all functions adhere to the required standards and to ensure that all stipulated specific requests, as specified on the function sheets, have been adhered to prior to the function so that any shortcomings may be rectified.
• Interacting with the kitchen to ensure availability of certain dishes, special orders and service delays.
• Organise the timetable for the event, establish the layout of banqueting or conference rooms and assist associates in setting up the conference room or banqueting facility in a timely fashion.
• To supervise, co‑ordinate and direct the prompt, cordial and efficient service of food and beverages to ensure that service standards are maintained during functions.
• Ensuring the room's appearance is maintained during the event and oversees the clean‑up / break down process when the event is over.
• Follow up with clients after functions and manage customer concerns.
• To conduct effective pre‑function briefings with all service staff before a function starts.
• To report all maintenance and repair problems that require attention to the relevant parties and to ensure that appropriate corrective action is taken as and when required.
• To assist with the implementation of formal training plans and to conduct on‑the‑job training sessions for all employees on a regular basis.
• To control and monitor the staffing % on a daily basis to ensure that the month to date staffing % is kept to budget and managed using the On‑Track labour management system.
• To ensure that all Banqueting charges are accurate and any Banqueting revenue is posted within 24 hours of the function.
• In liaison with the Food & Beverage Manager, to ensure that the food and beverage costs are maintained at their agreed levels and the correct profit margins are achieved.

Requirements

What You Bring:

• Must have 3‑5 years F&B management experience in a luxury hotel environment, within Banqueting.
• Excellent communication and interpersonal skills.
• Excellent leadership skills.
• Knowledge of silverware – advantageous.
• Good knowledge of food cost, employee scheduling and payroll.
• Extensive food and beverage product knowledge.
• Working knowledge of general restaurant operations.
• Familiar with point‑of‑sale computers and software.
• Good financial understanding.
• Good administrative and organizational skills.

Benefits

What We Offer:

• Competitive basic salary and benefits
• Loyalty and recognition rewards programs
• Employee Assistance & Wellness programs

At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.