Assistant General Manager

Virgin Active South Africa (Pty) Ltd; Wes-Kaap; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading health club organization is seeking a General Manager in South Africa to oversee all aspects of club operations and financial performance. Responsibilities include managing staff, ensuring excellent customer service, and maintaining operational standards. The ideal candidate will have a strong background in management, financial acumen, and the ability to adapt to a fast-paced environment. This position is central to inspiring members to live active lives and drive the overall success of the club.

Qualifications

• Must have previous managerial experience at Club General Manager level.
• Solid understanding of People/HR procedures including recruitment.
• Proven track record working in a pressured environment.

Responsibilities

• Responsible for all operational and financial performance of the club.
• Ensure the club operates as a profitable business unit.
• Manage the recruitment, development, and training of staff.

Skills

Leadership skills

Financial acumen

People management

Customer service excellence

Adaptability

Decision-making

Education

Matric or equivalent NQF level 4

Job description

Your Purpose

• To inspire people to live active lives
• This role is responsible for all aspects of the operational and financial performance of the club, including income statements, sales retention, and brand standards and people management.

Your Duties and Responsibilities

Financial Management

• Ensuring that the club operates as a profitable business unit
• Control income and expenses against budget
• Manage according to company standards in order to reduce risk (salary requirements, Audit reports, etc)

Facility Management

• Manage Operations and Health and Safety and ensure procedures are followed according to the standards

People Management

• Responsible for the recruitment, development and training of staff
• Ensure all information is communicated effectively to all club staff
• Implement and ensure the adherence to required policies, procedures and systems

Customer Experience

• Implement and sustain a strong member focus
• Provide solutions to members on queries and complaints in line with the company policy
• Ensure excellent customer service according to the brand standards

Competitor Analysis

• Understand how to mitigate competitor risk
• Conduct regular analysis of the competitor landscape
• Notify senior management of potential risk

Our Minimum Requirements

• Matric or equivalent NQF level 4 is essential.
• Previous managerial experience at Club General Manager level with a successful track record coupled with strong leadership skills.
• Or must have been the 2IC to a Club General Manager
• Must have successfully completed the internal Learn to Fly programme.
• Must have financially proficient and have a good financial acumen.
• Must have a business owner approach.
• Must have a solid understanding of the market, with good insight into the completion.
• Must be able to manage multiple priorities.
• Good customer relations and interpersonal skills
• A solid understanding of People/HR procedures which includes recruitment, people development, people relations, performance management and coaching skills.
• Proven track record working within an ever changing and pressurized environment

We'd like you to have

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We’d love you to have

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)