Area Manager

Ecowize - Southern Africa; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading cleaning service provider is seeking an Area Manager to oversee operations across multiple sites in Gauteng, South Africa. The role involves managing customer relationships, ensuring compliance with health and food safety regulations, and leading teams to deliver operational excellence. A strong leader with experience in key account management and operational oversight is essential. This position is perfect for those with a passion for developing teams and a focus on customer satisfaction.

Qualifications

• Proven experience in managing cleaning operations and key accounts.
• Strong leadership skills with a focus on team development.
• Knowledge of health and food safety regulations.

Responsibilities

• Oversee cleaning operations across multiple sites.
• Manage relationships with customers to ensure service excellence.
• Lead site managers to foster a food-safe work environment.

Skills

Leadership

Key Account Management

Operational Management

Customer Centricity

Team Development

Job description

Ecowize is looking for a skilled and competent Area Manager to join the Ecowize Group to oversee cleaning operations around Northwest. If you are a natural leader and you have a passion for operations combined with key account management, this is the role for you.

The purpose of this role is to ensure the profitability of all sites within the portfolio by managing risks and identifying opportunities as the key account manager, as well as instilling customer centricity through regular, meaningful interactions. Purpose is also to ensure compliance in terms of Health and Food Safety, operational stability, and people development.

High-level Objectives

• Drive Operational Excellence through regular, meaningful interactions to drive an inclusive partnership with each customer.
• Ensuring that all sites take the necessary actions and ensure training interventions to prevent damages and maintain facilities, equipment, and machinery.
• People Focus on empowering, developing and motivating teams and individuals to perform at their best. Ensure continuous development for yourself and team.
• Food Safety Focus in ensuring that all sites take the necessary actions and ensure training interventions are taken to eliminate food safety risks.

Main Responsibilities

• Maintain and build strong relationships with new and existing customers.
• Plan and execute business strategy to grow Ecowize Footprint in this region.
• Generate leads for possible new business opportunities and communicate leads to Business Development Manager.

Job Specification

• Attend monthly meetings to discuss all aspects of the site such as progress reports, client feedback and team performance, aggregate hygiene reports, and budgets.
• Use information obtained at the site to complete inspections, micros, audits, and customer feedback.
• Conduct and report meetings with Teams.
• Responsible for all portfolio operational activities, including operational problem-solving.
• Lead & manage Site Managers, who in turn must manage their teams in order to produce a food-safe portfolio, daily.
• Enforce a hygienic & safe working environment, with compliance to all statutory safety regulations.
• Manage individual and team performance of HR Resource, and coach & develop Site Managers.
• Manage and achieve the Portfolio Financial Budget.
• Adhere to and promote the Company Value System by compliance with the Ecowize Way.