Admin Manager

Esteem Recruitment; George; On-site; ZAR 350 000 - 550 000; Full time

Job summary

A recruitment agency is seeking an Administration Manager in George, Western Cape. This role involves overseeing daily operations, managing customer service, and leading procurement and inventory control. Candidates should have at least 5 years of experience in administrative management, a relevant degree, and strong leadership skills. Proficiency in Microsoft Office and inventory systems is essential.

Qualifications

• Minimum 5 years experience in an operations and/or administrative management role.
• Proven ability to manage cross-functional teams, procurement, and inventory control.

Responsibilities

• Manage and direct daily operations and administrative functions.
• Coordinate customer service and installations.
• Supervise procurement functions and inventory control.
• Build and maintain positive customer relationships.

Skills

Excellent leadership and team management abilities

Effective problem-solving and decision-making capabilities

High attention to detail and accuracy in reporting and documentation

Strong interpersonal and communication skills

Ability to multitask and perform under pressure

Proficient in Microsoft Office Suite

Education

National Diploma or Degree in Business Administration or Operations Management

Tools

Microsoft Office Suite

Inventory / procurement systems (BPO experience)

Job description

Job Summary

The Administration Manager is responsible for overseeing and coordinating the daily functions of operations, administration, customer service, procurement, and warehouse management. This role ensures effective process implementation, adherence to company policies, and supports the overall operational goals of the business.

Key Responsibilities

1. Administrative Management

• Manage and direct the day-to-day operations and administrative functions.
• Oversee the smooth functioning of customer service, installations, warehouse, and general office administration.
• Develop, implement, and maintain standard operating procedures (SOPs) for efficient operations.
• Ensure compliance with company policies and administrative processes.
• Identify challenges and opportunities for improvement and drive corrective actions.
• Coordinate with internal departments to ensure operational alignment.
• Provide ongoing support and guidance to staff across operational and administrative areas.
• Assist in employee performance management processes.
• Monitor and control expenditure in line with budgetary provisions.
• Maintain accurate documentation of all operational and administrative processes.

2. Finance and Reporting Support

• Liaise with the finance team to meet monthly reporting and billing deadlines.
• Ensure accurate and timely submission of procurement and stock-related financial information.

3. Customer Service Oversight

• Build and maintain positive customer relationships by resolving complaints promptly.
• Ensure customer service delivery meets company standards and expectations.
• Support and guide customer service representatives to improve service quality.

4. Procurement and Inventory Control

• Supervise procurement functions to ensure timely availability of required stock.
• Maintain up-to-date supplier records and manage supplier relationships.
• Oversee inventory management to ensure accuracy and stock availability.
• Conduct regular stock takes and ensure alignment with inventory records.
• Plan, organise, and control procurement and inventory activities.

5. Team Leadership and Communication

• Collaborate closely with the Sales and Technical Managers.
• Lead and support admin and operational staff to achieve departmental objectives.
• Conduct regular team meetings to ensure alignment, share updates, and address concerns.
• Ensure team adherence to SOPs and administrative protocols.

Qualifications and Experience

• National Diploma or Degree in Business Administration, Operations Management, or related field (preferred).
• Minimum 5 years experience in an operations and / or administrative management role.
• Proven ability to manage cross-functional teams, procurement, and inventory control.

Skills and Competencies

• Excellent leadership and team management abilities.
• Effective problem-solving and decision-making capabilities.
• High attention to detail and accuracy in reporting and documentation.
• Strong interpersonal and communication skills.
• Ability to multitask and perform under pressure.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook) and inventory / procurement systems (BPO experience advantageous).