Remote Technical Support Engineer - AI-Driven Cybersecurity

CrowdStrike Inc.; United States; Remote; USD 70,000 - 115,000; Full time

Benefits offered by this job

Equity awards

Health insurance

Paid time off

Parental leave

Wellness programs

Professional development

Job summary

CrowdStrike Inc. is seeking a Technical Support Engineer who will own customer issues from initial troubleshooting to resolution, ensuring timely responses and high-quality service.

You will collaborate with engineering to document bugs and contribute to knowledge base content. The role requires 3+ years in customer/technical support, strong Windows skills, and a proactive, collaborative mindset in a fast-paced environment.

Qualifications

• 3+ years of customer support or technical support experience.
• Knowledgeable in Windows environments including Windows Service and Workstation.
• Ability to learn new technologies quickly and communicate clearly.

Responsibilities

• Take ownership of customer issues from initial troubleshooting to resolution or escalation.
• Meet/exceed expectations for response quality and timeliness, improving customer experience.
• Serve as contact on customer escalations and coordinate with internal teams to resolve issues.

Skills

Customer support

Communication

Problem solving

Analytical thinking

Relationship management

Team collaboration

Tools

Splunk

Mac troubleshooting

Linux troubleshooting

Job description

CrowdStrike Inc. is seeking a Technical Support Engineer who will own customer issues from initial troubleshooting to resolution, ensuring timely responses and high-quality service.

You will collaborate with engineering to document bugs and contribute to knowledge base content. The role requires 3+ years in customer/technical support, strong Windows skills, and a proactive, collaborative mindset in a fast-paced environment.