Remote Technical Support Engineer - Cybersecurity & AI

CrowdStrike Inc.; Juneau (AK); Remote; USD 70,000 - 115,000; Full time

Benefits offered by this job

Market leading compensation

Wellness programs

Generous vacation and holidays

Parental and adoption leaves

Professional development

Employee networks and volunteering

Vibrant, world-class culture

Job summary

CrowdStrike is seeking a Technical Support Engineer for a remote role in the United States. You will help customers integrate, deploy and maintain CrowdStrike services while advancing AI-enabled processes.

This position emphasizes ownership of issues, strong communication, and cross-functional collaboration. Ideal candidates have 3+ years in customer support or technical support, solid Windows troubleshooting skills, and the ability to learn new technologies quickly in a fast-paced, highly

Qualifications

• 3+ years in a customer-facing role or technical support.
• Experience troubleshooting Windows environments and related OS issues.
• Experience leveraging AI to improve decision making and workflow efficiency.

Responsibilities

• Own customer issues from initial troubleshooting to resolution or escalation.
• Meet or exceed expectations for response quality and timely communication.
• Serve as a point of contact on escalations and coordinate with internal teams.

Skills

3+ years of customer support

Windows troubleshooting

AI technologies experience

customer relationship management

independent with team

analytical and organized

Tools

Splunk

Job description

CrowdStrike is seeking a Technical Support Engineer for a remote role in the United States. You will help customers integrate, deploy and maintain CrowdStrike services while advancing AI-enabled processes.

This position emphasizes ownership of issues, strong communication, and cross-functional collaboration. Ideal candidates have 3+ years in customer support or technical support, solid Windows troubleshooting skills, and the ability to learn new technologies quickly in a fast-paced, highly