Remote Technical Support Engineer — Cybersecurity AI

CrowdStrike Inc.; Salt Lake City (UT); Remote; USD 70,000 - 115,000; Full time

Benefits offered by this job

Market compensation

Wellness programs

Vacation & holidays

Parental leave

Professional development

Employee networks

Office amenities

Job summary

CrowdStrike is seeking a Technical Support Engineer who is passionate about technology and customers. You will provide reliable guidance to help customers integrate, deploy, and maintain the CrowdStrike service, owning issues from troubleshooting through resolution.

With 3+ years in support in a fast-paced, highly technical environment, you will excel at Windows diagnostics, communicate clearly across channels, and learn new technologies quickly.

Qualifications

• 3+ years of customer support or related role.
• Knowledgeable in Windows environment including services and workstations.
• Ability to learn new technologies quickly.
• Excellent relationship management, customer service and communication skills.
• Ability to work independently and as part of a team.
• Strong analytical and organizational abilities.
• Experience with AI technologies to enhance decision-making.

Responsibilities

• Take ownership of customer issues from initial troubleshooting to resolution or escalation.
• Meet or exceed expectations on response quality and customer experience.
• Serve as internal and external point of contact on escalations.
• Collect information and document bugs with engineering for product issues.
• Create troubleshooting/process documentation for the knowledge base.
• Proactively push process improvements to delight customers.

Skills

Customer support

Windows OS

Problem solving

Learning agility

Communication skills

Independent work

Analytics

AI experience

Tools

Splunk

Job description

CrowdStrike is seeking a Technical Support Engineer who is passionate about technology and customers. You will provide reliable guidance to help customers integrate, deploy, and maintain the CrowdStrike service, owning issues from troubleshooting through resolution.

With 3+ years in support in a fast-paced, highly technical environment, you will excel at Windows diagnostics, communicate clearly across channels, and learn new technologies quickly.