Remote Technical Support Engineer (Cybersecurity)

CrowdStrike Inc.; Olympia (WA); Remote; USD 70,000 - 115,000; Full time

Benefits offered by this job

Market-leading compensation

Comprehensive health benefits

Paid time off & holidays

Parental and adoption leave

Professional development opportunities

Employee networks and community groups

Vibrant team culture

Job summary

CrowdStrike, Inc. is seeking a Technical Support Engineer who passionately helps customers integrate, deploy, and maintain CrowdStrike services. You will troubleshoot, escalate when needed, and document issues for engineering feedback.

Ideal candidates have several years in tech support, strong Windows/network skills, and the ability to learn new technologies quickly in a fast-paced environment. We value clear communication and proactive problem-solving.

Qualifications

• 3+ years in customer or technical support roles
• Proficient in Windows environments and network issues
• Strong problem-solving and customer advocacy
• Able to learn new technologies quickly
• Excellent written and verbal communication
• Able to work independently and in a team
• Experience using AI to improve workflows

Responsibilities

• Take ownership of customer issues, including initial troubleshooting, root-cause analysis, resolution or escalation
• Meet or exceed customer expectations on response quality and speed
• Serve as primary contact on escalations to ensure expedient resolution
• Collect information and document bugs with Sr. TSE/Engineering
• Create troubleshooting documentation to support knowledge base
• Drive process improvements and innovative approaches to delight customers

Skills

Windows environment

Customer support

Problem solving

Learn new technologies

Communication skills

Independent worker

AI in operations

Kernel level security (bonus)

Tools

Windows Service

Workstation

Splunk

Linux

Mac

Job description

CrowdStrike, Inc. is seeking a Technical Support Engineer who passionately helps customers integrate, deploy, and maintain CrowdStrike services. You will troubleshoot, escalate when needed, and document issues for engineering feedback.

Ideal candidates have several years in tech support, strong Windows/network skills, and the ability to learn new technologies quickly in a fast-paced environment. We value clear communication and proactive problem-solving.