Remote Cybersecurity Technical Support Engineer

CrowdStrike Inc.; Carson City (NV); Remote; USD 70,000 - 115,000; Full time

Benefits offered by this job

Health insurance

401k plan

Paid time off

Job summary

CrowdStrike, Inc. is seeking a Technical Support Engineer to deliver high-quality support for customers deploying the CrowdStrike service. You will troubleshoot, document issues, and partner with engineering to resolve complex problems.

Join a mission-driven team that values autonomy, client success, and innovative AI-enabled security. This remote, full-time role offers growth and a comprehensive benefits package.

Qualifications

• 3+ years of customer-facing or technical support experience.
• Strong knowledge of Windows environment and network basics.
• Excellent written and verbal communication in a fast-paced setting.
• Experience using AI technologies to optimize workflows.

Responsibilities

• Own customer issues from initial troubleshooting to resolution or escalation.
• Ensure high-quality, timely responses and positive customer experience.
• Serve as primary contact for escalations and coordinate with engineering.
• Document bugs and contribute to knowledge base and processes.

Skills

Customer support

Windows troubleshooting

Communication skills

AI experience

Independent work

Tools

Splunk

Job description

CrowdStrike, Inc. is seeking a Technical Support Engineer to deliver high-quality support for customers deploying the CrowdStrike service. You will troubleshoot, document issues, and partner with engineering to resolve complex problems.

Join a mission-driven team that values autonomy, client success, and innovative AI-enabled security. This remote, full-time role offers growth and a comprehensive benefits package.