Remote Technical Support Engineer – Cybersecurity & AI-Driven

CrowdStrike Inc.; Trenton (NJ); Remote; USD 70,000 - 115,000; Full time

Benefits offered by this job

Market-leading compensation

Wellness programs

Competitive vacation

Parental leave

Professional development

Employee networks

Vibrant office culture

Job summary

CrowdStrike is seeking a proactive Technical Support Engineer to help customers deploy and maintain CrowdStrike services. You will own issues from initial troubleshooting to resolution, communicating clearly across technical and non-technical teams.

This role emphasizes speed, accuracy and customer-focused problem solving in a remote setting. You will document bugs with engineering, contribute to knowledge base, and push for process improvements to delight customers while maintaining high

Qualifications

• 3+ years in customer/technical support roles.
• Strong Windows OS troubleshooting and diagnosis.
• Excellent written and verbal communication skills.
• Ability to learn new technologies quickly.
• Calm under pressure in high-tech environments.
• Experience using AI to enhance decision-making.

Responsibilities

• Take ownership of customer issues, including initial troubleshooting, root cause analysis and resolution/escalation.
• Meet or exceed customer expectations on response quality and timeliness.
• Serve as internal and external point of contact on escalations.
• Collect information and document bugs with Sr. TSE/Engineering.
• Create troubleshooting documentation for knowledge base.
• Push for process improvements to delight customers.

Skills

Customer support

Windows troubleshooting

Analytical thinking

Communication

Independent work

AI experience

Tools

Splunk

Job description

CrowdStrike is seeking a proactive Technical Support Engineer to help customers deploy and maintain CrowdStrike services. You will own issues from initial troubleshooting to resolution, communicating clearly across technical and non-technical teams.

This role emphasizes speed, accuracy and customer-focused problem solving in a remote setting. You will document bugs with engineering, contribute to knowledge base, and push for process improvements to delight customers while maintaining high