Remote Technical Support Engineer: AI-Driven Advocate

CrowdStrike Inc.; Columbus (OH); Remote; USD 70,000 - 115,000; Full time

Benefits offered by this job

Competitive compensation

Wellness programs

Generous vacation and holidays

Parental and adoption leaves

Professional development

Employee networks

Vibrant office culture

Great Place to Work Certification

Job summary

CrowdStrike Inc. is seeking a Technical Support Engineer to help customers integrate, deploy, and maintain CrowdStrike services. You will own issues, troubleshoot, identify root causes, and collaborate with engineering to resolve complex problems.

The role emphasizes strong Windows troubleshooting, issue documentation, and knowledge-base contributions, with a focus on delivering exceptional customer experiences in a fast-paced environment.

Qualifications

• 3+ years of customer-facing experience in technical support or related roles.
• Proficiency with Windows environment, Windows Service and Workstation troubleshooting.
• Strong communication across written, live chat, conference calls, and in-person formats, with calm, professional handling of escalations.
• Ability to learn new technologies quickly and apply them to customer issues.
• Experience using AI technologies to improve decision-making and workflows.

Responsibilities

• Take ownership of customer issues from initial troubleshooting to root-cause analysis and resolution or escalation.
• Meet or exceed customer expectations for response quality and timeliness.
• Serve as a primary contact on escalations and coordinate with Sr. TSE/Engineering as needed.
• Collect information and document bugs for product issues impacting customers.
• Create and improve troubleshooting documentation for the knowledge base.
• Contribute to process improvements to delight customers.

Skills

Customer support

Technical support

System administration

Relationship management

Analytical thinking

Problem solving

Learning agility

Communication skills

AI technologies

Tools

Windows environment

Splunk

Job description

CrowdStrike Inc. is seeking a Technical Support Engineer to help customers integrate, deploy, and maintain CrowdStrike services. You will own issues, troubleshoot, identify root causes, and collaborate with engineering to resolve complex problems.

The role emphasizes strong Windows troubleshooting, issue documentation, and knowledge-base contributions, with a focus on delivering exceptional customer experiences in a fast-paced environment.