Remote Technical Support Engineer - Security

CrowdStrike Inc.; Santa Fe (NM); Remote; USD 70,000 - 115,000; Full time

Benefits offered by this job

Market leader compensation & equity

Wellness programs

Generous vacation & holidays

Paid parental & adoption leaves

Professional development opportunities

Employee networks & volunteer programs

Vibrant office culture & world-class a

Great Place to Work Certified

Job summary

CrowdStrike is seeking a Technical Support Engineer who is passionate about technology and customers. You will take ownership of issues, troubleshoot, and guide customers to successful deployments of CrowdStrike services.

This role emphasizes rapid, accurate responses and proactive collaboration with engineering to resolve complex problems. You will document findings, contribute to knowledge bases, and push for process improvements to enhance customer outcomes.

Qualifications

• 3+ years of customer/technical support or related role.
• Proficient in Windows OS troubleshooting and networking.
• Excellent communication across written, chat, conference calls, and in-person.
• Able to learn new technologies quickly.
• Strong relationship management and teamwork skills.
• Experience applying AI tools to improve decisions and workflows.

Responsibilities

• Own customer issues from initial troubleshooting to resolution or escalation.
• Meet or exceed customer expectations on response quality and timeliness.
• Serve as internal and external point of contact on escalations.
• Collect information and document bugs with Sr. TSE/Engineering.
• Create troubleshooting or support knowledge base documentation.
• Drive process improvements to delight customers.

Skills

3+ years exp

Windows OS know-how

Problem solving

Customer focus

Fast learner

AI-driven workflows

Tools

Splunk

Job description

CrowdStrike is seeking a Technical Support Engineer who is passionate about technology and customers. You will take ownership of issues, troubleshoot, and guide customers to successful deployments of CrowdStrike services.

This role emphasizes rapid, accurate responses and proactive collaboration with engineering to resolve complex problems. You will document findings, contribute to knowledge bases, and push for process improvements to enhance customer outcomes.