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Remote Service Desk Technician: IT Support & Troubleshooting
Job summary
A technology solutions provider seeks a Service Desk Technician based in Ypsilanti, MI for a full-time remote position. Responsibilities include providing technical support, troubleshooting hardware/software issues, and assisting with computer setups and repairs. Ideal candidates have strong problem-solving skills and experience in customer service. CompTIA certifications are preferred. Join a dynamic team committed to delivering innovative IT solutions that enhance business efficiency.
Qualifications
- Experience in Technical Support, including Help Desk Support and end-user assistance.
- Proven ability to troubleshoot and resolve hardware/software issues.
- Proficiency in working with computers.
Responsibilities
- Provide technical support to end-users and troubleshoot issues.
- Assist with computer setups and perform repairs.
- Maintain thorough documentation of support activities.
Skills
Education
- ...
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.