Remote Technical Support Engineer – Customer-Focused AI

CrowdStrike Inc.; Richmond (VA); Remote; USD 70,000 - 115,000; Full time

Benefits offered by this job

Market leading compensation

Wellness programs

Competitive vacation and holidays

Paid parental and adoption leaves

Professional development opportunities

Employee networks & volunteer opps

Vibrant office culture

Great Place to Work Certification

Job summary

CrowdStrike, Inc. is seeking a Technical Support Engineer to help customers deploy and maintain CrowdStrike services.

You will own complex issues, perform initial troubleshooting, identify root causes, and coordinate resolution with engineering, while documenting bugs for product improvements. In a remote US-based role, you’ll collaborate with teams, contribute to a knowledge base, and push for process enhancements.

Qualifications

• 3+ years in customer or technical support or related role.
• Proficient in Windows environment, including services and workstations.
• Strong problem-solving and customer advocacy in fast-paced tech settings.
• Ability to learn new technologies quickly.
• Excellent written and verbal communication across channels.
• Ability to work independently and in a team.
• Strong analytical and organizational abilities.
• Experience using AI to improve processes and decisions.

Responsibilities

• Take ownership of customer issues from troubleshooting to resolution or escalation.
• Meet or exceed customer expectations for response quality and timeliness.
• Serve as main contact on escalations and ensure expedient resolutions.
• Collect information and document bugs with engineering for product issues.
• Create troubleshooting documentation to support knowledge base.
• Propose process improvements and new ways to delight customers.

Skills

3+ years exp

Windows troubleshooting

AI in operations

Relationship skills

Independent work

Analytical thinking

Calm under pressure

Learn new tech

Communication skills

Tools

Splunk

Linux troubleshooting

Windows Service

Job description

CrowdStrike, Inc. is seeking a Technical Support Engineer to help customers deploy and maintain CrowdStrike services.

You will own complex issues, perform initial troubleshooting, identify root causes, and coordinate resolution with engineering, while documenting bugs for product improvements. In a remote US-based role, you’ll collaborate with teams, contribute to a knowledge base, and push for process enhancements.