Remote Technical Support Engineer, Cybersecurity AI

CrowdStrike Inc.; Texas; Hybrid; USD 70,000 - 115,000; Full time

Benefits offered by this job

Market-leading compensation

Wellness programs

Vacation and holidays

Parental and adoption leaves

Professional development

Employee networks

Office culture

Great Place to Work Certified

Job summary

CrowdStrike is seeking a Technical Support Engineer who partners with customers to implement, deploy and maintain our AI-native security service. You’ll own complex issues, diagnose root causes, and drive timely resolutions while collaborating with engineering for product improvements.

This role requires strong Windows troubleshooting, excellent communication across channels, and a passion for solving challenging security problems in a fast-paced, innovative environment.

Qualifications

• 3+ years of customer support, technical support, system administration or related customer facing role.
• Knowledgeable in the Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level operating systems and network issues.
• Passion for solving customer issues and advocating for their success, in a fast-paced, highly technical environment.
• Ability to learn new technologies quickly.
• Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.)
• Ability to work independently with little direct supervision and as a part of a team.
• Outstanding analytical and organizational abilities
• Ability to remain calm, composed and articulate when dealing with tough customer situations
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Responsibilities

• Take ownership of customer issues, including initial troubleshooting, root cause Identification, and resolution or escalation.
• Meet or exceed customer expectations on response quality and timeliness.
• Serve as internal/external point of contact on customer escalations and ensure issues are resolved expediently.
• Collect information and document bugs with Sr. TSE/Engineering for product issues impacting customers.
• Create processes or troubleshooting documentation to support knowledge base.

Skills

customer support

Windows environment

learning agility

relationship management

independent work

analytical skills

composure under pressure

AI technologies experience

Job description

CrowdStrike is seeking a Technical Support Engineer who partners with customers to implement, deploy and maintain our AI-native security service. You’ll own complex issues, diagnose root causes, and drive timely resolutions while collaborating with engineering for product improvements.

This role requires strong Windows troubleshooting, excellent communication across channels, and a passion for solving challenging security problems in a fast-paced, innovative environment.