Remote Technical Support Engineer – Windows & AI-Driven

CrowdStrike Inc.; Montpelier (VT); Remote; USD 70,000 - 115,000; Full time

Benefits offered by this job

Equity awards

Wellness programs

Paid time off

Parental leaves

Professional development

Employee networks

Vibrant office culture

Job summary

CrowdStrike Inc. is seeking a Technical Support Engineer passionate about technology and customers. You will own customer issues from initial troubleshooting to resolution, working with Sr. TSE and Engineering to address product issues and improve processes.

In a fast-paced, highly technical environment, you will help customers deploy and maintain CrowdStrike services, document root causes, and contribute to knowledge base content. Remote-friendly role with strong collaboration.

Qualifications

• 3+ years in customer/technical support or related role.
• Strong Windows environment troubleshooting and diagnostics.
• Passion for solving customer issues in a fast-paced, technical setting.
• Ability to learn new technologies quickly.
• Excellent written and verbal communication across channels.
• Ability to work independently and in a team.
• Strong analytical and organizational abilities.
• Composure in tough customer situations.
• Experience using AI technologies to improve decision-making.

Responsibilities

• Own customer issues start to finish: troubleshoot, identify root cause, resolve or escalate.
• Meet or exceed response quality and timeliness for customer experience.
• Serve as internal and external contact on escalations and drive resolution.
• Collect information and document bugs with Sr. TSE or Engineering.
• Create troubleshooting documentation to support knowledge base.
• Propose process improvements and innovative solutions for customers.

Skills

3+ years customer support

Windows troubleshooting

Customer advocacy

Learning agility

Communication skills

Independent worker

Analytical thinking

Calm under pressure

AI technology experience

Tools

Splunk

Job description

CrowdStrike Inc. is seeking a Technical Support Engineer passionate about technology and customers. You will own customer issues from initial troubleshooting to resolution, working with Sr. TSE and Engineering to address product issues and improve processes.

In a fast-paced, highly technical environment, you will help customers deploy and maintain CrowdStrike services, document root causes, and contribute to knowledge base content. Remote-friendly role with strong collaboration.