Reporting jobs in Singapore

Job Responsibilities

• 5+ years experience in a Customer Success, Account Management, Client Services, or similar customer-centric role
• Passion for advocating on behalf of customers, acting as an extension of their team within MongoDB
• Interest and aptitude in technology, with a curiosity to learn about MongoDB, databases, and related concepts
• Ability to work autonomously, owning customer portfolios, making decisions, and managing escalations and internal collaborations
• Entrepreneurial mindset, capable of developing new processes to serve customer segments effectively
• Team player with a passion for collaboration, working closely with Sales, Professional Services, and other teams
• Experience with database, cloud, or infrastructure technology is a plus
• Proficiency in Thai is essential for managing relationships with clients and team members in Thailand

Daily Responsibilities

• Serve as a strategic advisor, guiding customers on best practices, technology strategies, and product recommendations
• Gather customer feedback to improve internal products and strategies
• Act as a liaison between customers and product engineering to influence product development
• Resolve critical customer issues, including outages and custom solutions
• Develop account plans to mitigate risks and foster growth
• Lead executive business reviews with C-suite and technical leaders
• Contribute to the development of the Customer Success program and share best practices
• Document interactions in internal systems like Gainsight and Salesforce
• Monitor customer health signals and provide feedback for engagement strategies
• Manage relationships with Sales Leadership and Account Executives, including reporting and training
• Forecast churn and growth metrics for leadership
• Participate in interviewing, onboarding, and training new team members
• Lead enablement sessions and support team growth initiatives

We are committed to a supportive culture, offering benefits like employee affinity groups, fertility assistance, and parental leave. Learn more about working at MongoDB and making a global impact.

MongoDB provides accommodations for individuals with disabilities during the application process. To request assistance, please contact your recruiter.

MongoDB is an equal opportunity employer.