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Donor Management Manager
Descripción de la vacante
A health organization in Singapore is seeking a professional to oversee the donor centre operations for stem cell donations. You will ensure donor safety and manage relationships with various stakeholders, while fostering a collaborative team culture. The ideal candidate possesses a degree in biological sciences, has over 8 years of experience in the life sciences industry, and demonstrates strong leadership skills.
Formación
- At least 8 years of working experience, preferably in the life sciences industry.
- Supervisory experience preferred.
Responsabilidades
- Oversee donor centre operation of stem cell donations from unrelated donors.
- Manage relations with internal and external stakeholders.
- Ensure donor safety in the entire donation process.
- Provide analysis reports on donation request.
- Develop and manage Donor Management’s budget.
- Motivate, lead and develop donor management’s staff.
- Conduct annual audit of all collection centres.
Conocimientos
Educación
Purpose: Oversee donor centre operation of stem cell donations from unrelated donors and ensure donor safety in the entire donation process. Manage relations with internal and external stakeholders and employ strategy to ensure minimum donor dropout and compliance with World Marrow Donor Association (WMDA) standards.
- Oversee daily operations of donor management from initial search request to contacting the donors and obtaining informed consent to final donation.
- Ensure Donor Management’s operation complies with regulations such as Personal Data Protection Act (PDPA) and World Marrow Donor Association (WMDA) standards by regularly reviewing policies and procedures.
- Provide analysis reports on donation request and implement action plan to reduce donor drop out
- Manage relationships with partners such as collection centres, international registries, laboratories, and courier services.
- Review vendors like laboratories and courier services to ensure highest standards.
- Conduct annual audit of all collection centres to ensure compliance with WMDA standards.
- Review and ensure compliance to PDPA and IT Security policies and processes
- Develop and manage Donor Management’s budget.
- Motivate, lead and develop donor management’s staff to enable high level of performance in a collaborative working culture.
- Maintain effective communication with Heads of other teams to provide regular updates and work on collaborative projects.
- Embody and be advocates of BMDP’s Core Values and Core Competencies
- Support and manage reporting staff in the following aspects:
- Day-to-day work and individual work goals
- Competencies and career development
- BMDP’s Core Values and Core Competencies integration into team’s culture
- Staff welfare and morale
Job Competencies:
- People and Relationship Management
- Staff Development Management
- Organisational Strategising
- Critical Thinking
- Process Improvement
Technical Skills:
- Technical Expertise in Data Analytics
- Data visualisation
- Knowledge of Human Leukocyte Antigen (HLA)
- Knowledge of Quality Management System
- Proficient in Microsoft Office
Job Requirements:
- Degree, preferably in Biological Sciences/Life Sciences
- At least 8 years of working experience, preferably in the life sciences industry
- Supervisory experience preferred
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.