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A financial services provider in Singapore seeks a managerial professional to oversee branch operations and ensure compliance with regulations. The ideal candidate will have at least 3 years of managerial experience, a strong understanding of financial products, and a proven record of achieving sales targets. Responsibilities include driving performance, ensuring exceptional customer service, and representing the organization in the community. A Test Qualified Manager certificate is required.
Working Hours: 11am – 8pm
Benefits: AWS (13th month), 14 days annual leave & Commission
Oversee daily branch operations, ensuring strict compliance with company policies and regulatory requirements.
Manage lending processes, documentation accuracy, and regulatory submissions.
Drive branch performance through effective target setting, resource optimization, and performance analysis.
Ensure revenue and sales targets are consistently achieved.
Lead, coach, and motivate branch staff to achieve high standards of performance and service.
Build a positive and cohesive team environment.
Ensure exceptional customer service is consistently delivered.
Handle customer enquiries, concerns, and escalations professionally and promptly.
Identify and mitigate operational, compliance, and credit risks.
Oversee budgeting, forecasting, and financial reporting for the branch.
Represent the organization within the local community to build brand trust and engagement.
At least 3 years of managerial experience in financial services, sales, customer service, or tele-calling environments.
Strong understanding of lending processes, financial products, and regulatory requirements.
Proven track record in achieving sales targets and managing performance.
Excellent tele-calling capability with strong customer handling skills.
Must hold a valid Test Qualified Manager (TQM) certificate certified by the Ministry of Law (Singapore).
HOW TO APPLY:
Interested applicants, please click on “Apply Now” to submit your resume.
We regret only shortlisted candidates will be notified.
By submitting any application or resume to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.
Stafflink Services Pte Ltd
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.