Jobs at Cisco Systems, Inc. in Germany

WORKING LOCATION: ESR BizPark Changi (Fully sheltered 5 mins walk from Expo MRT station)

JOB PURPOSE

The Customer Service Specialist is focused primarily on ensuring that all sales support and service activities are well-coordinated and completed within prescribed process guidelines in support of the sale branches. The role includes embarking on program initiatives targeted at meeting the demands / requirements of our customers, thus satisfying their needs.

PRINCIPAL ACCOUNTABILITIES

• Effective day to day customer service operation to support the pre and post shipment requirements of the sales branches.

• Customer backlog management with aim of maintaining backlog integrity through systematically reviewing and addressing all backlog issues encountered on a daily basis.

• Customer Service Specialist will be allocated into a specialist team and rotate through the specialist function as deemed necessary.

JOB DESCRIPTION

• Weekly management of the customer backorder report with a turnaround time of 48 – 72 hours for a complete review.

• Work and assist the Sales team in managing their customer pre & post shipment.

• Support and drive the requirements generated by Customer Bond Constraint Report related to fulfillment of bonded parts in their BIM program.(If applicable)

• Escalate all their issues or challenges in fulfilling their assigned task to their CSS management in the most appropriate timeline to seek guidance on resolution.

• Manage customer’s portal update and customized report if required.

• Update customer production change requirement within Future System to optimize inventory planning.

• Elevate any potential delivery shortfall to respective sales personnel for awareness and communication.

REQUIREMENTS

• At least a Nitec or Diploma qualification in a relevant field of study.

• At least 2 years of working experience, relevant industry experience is advantageous but not a must.

• Candidates without experience are welcome to apply.

COMPETENCIES

• Accurate data entry skills

• Proficiency in Microsoft Office Applications – especially in Excel

• Basic knowledge and understanding of transportation modes (air and ocean) is advantageous but not a must