Customer Service Specialist

Future Electronics Inc (Distribution) Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Future Electronics, a leading distributor in Singapore, seeks a Customer Service Specialist to enhance customer satisfaction through effective sales support and service operations. The role involves managing customer backlogs, assisting sales teams, and ensuring seamless communication regarding product deliveries. Ideal candidates will possess relevant qualifications and excellent data management skills, with opportunities for growth and development in a dynamic work environment.

Qualifications

• At least a Nitec or Diploma qualification in a relevant field of study.
• At least 2 years of working experience; relevant industry experience is advantageous.
• Candidates without experience are welcome to apply.

Responsibilities

• Effective day-to-day customer service operation supporting sales branches.
• Manage customer backlog and escalate issues to management.
• Assist Sales team with customer pre & post shipment management.

Skills

Accurate data entry skills

Proficiency in Microsoft Office Applications

Basic knowledge of transportation modes

Education

Nitec or Diploma in relevant field

Job description

WORKING LOCATION: ESR BizPark Changi (Fully sheltered 5 mins walk from Expo MRT station)

JOB PURPOSE

The Customer Service Specialist is focused primarily on ensuring that all sales support and service activities are well-coordinated and completed within prescribed process guidelines in support of the sale branches. The role includes embarking on program initiatives targeted at meeting the demands / requirements of our customers, thus satisfying their needs.

PRINCIPAL ACCOUNTABILITIES

• Effective day to day customer service operation to support the pre and post shipment requirements of the sales branches.

• Customer backlog management with aim of maintaining backlog integrity through systematically reviewing and addressing all backlog issues encountered on a daily basis.

• Customer Service Specialist will be allocated into a specialist team and rotate through the specialist function as deemed necessary.

JOB DESCRIPTION

• Weekly management of the customer backorder report with a turnaround time of 48 – 72 hours for a complete review.

• Work and assist the Sales team in managing their customer pre & post shipment.

• Support and drive the requirements generated by Customer Bond Constraint Report related to fulfillment of bonded parts in their BIM program.(If applicable)

• Escalate all their issues or challenges in fulfilling their assigned task to their CSS management in the most appropriate timeline to seek guidance on resolution.

• Manage customer’s portal update and customized report if required.

• Update customer production change requirement within Future System to optimize inventory planning.

• Elevate any potential delivery shortfall to respective sales personnel for awareness and communication.

REQUIREMENTS

• At least a Nitec or Diploma qualification in a relevant field of study.

• At least 2 years of working experience, relevant industry experience is advantageous but not a must.

• Candidates without experience are welcome to apply.

COMPETENCIES

• Accurate data entry skills

• Proficiency in Microsoft Office Applications – especially in Excel

• Basic knowledge and understanding of transportation modes (air and ocean) is advantageous but not a must