TECHNICAL CLIENT SERVICES MANAGER, APAC

360 Treasury Systems AG; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading company in the financial technology sector is seeking a Technical Client Services Manager to enhance client experience across their Foreign Exchange platform. This role involves providing comprehensive support, addressing technical issues, and ensuring smooth client interactions, all while offering significant growth opportunities in a dynamic environment. Ideal candidates will have a relevant degree and a proactive customer service approach.

Qualifications

• Experience in client services in a global markets setting.
• Understanding of IT concepts including Java, TCP/IP, MacOs, and Windows.
• High proficiency in spoken and written English.

Responsibilities

• Deliver outstanding service to customers and resolve technical issues.
• Cultivate strong relationships and address business workflow challenges.
• Support account managers during client go-live phases.

Skills

Customer Service

Problem Solving

Technical Communication

Organization

Education

Bachelor's degree in a related field

Job description

As a Technical Client Services Manager, you'll be part of a global team, providing exceptional support to our customers throughout their journey with 360T, one of the leading Foreign Exchange platforms worldwide. You'll tackle a diverse range of tasks in a stimulating SaaS environment, serve as the primary contact for our clients, and enjoy significant growth opportunities. This role includes weekend availability, offering flexibility and variety in your work schedule.
As 360T operates a 24/7 global support model, including weekends, this role requires a flexible mindset and occasional weekend availability to ensure seamless client coverage and continuity across time zones in a true follow-the-sun approach.

Your Responsibilities

• Deliver outstanding service to both new and existing customers
• Cultivate and maintain strong relationships with key client intermediaries
• Address and resolve technical issues or business workflow challenges during initial client interactions
• Assist clients in diagnosing hardware infrastructure problems
• Identify software issues and collaborate with internal teams to find solutions
• Efficiently manage the escalation process for unresolved incidents
• Investigate and resolve trading issues
• Conduct regression testing across our platform's full range of products and features
• Support account managers and clients during “go live” phases, resolving connectivity and technical issues with our Java-based client software
• Keep your knowledge of company products and services up-to-date and share it with clients

Your Profile

• Bachelor's degree in a related field, university degree, or equivalent; computing-based disciplines preferred, but other degrees considered based on experience
• Understanding of fundamental IT concepts: Java, TCP/IP, MacOs, Windows, web technology, log file analysis, performance/connectivity troubleshooting
• Experience in client services, middle office, or back office within a global markets sales & trading division, FX, or treasury environment
• Exceptional customer service skills, detail-oriented, and service-focused
• Excellent organizational skills, ability to work under pressure, and meet tight deadlines
• Ability to communicate technical/product information to non-technical audiences
• Self-motivated with a proactive work ethic and consistently high output
• High proficiency in spoken and written English
• Collaborate closely with global client service teams to ensure consistent, 24/7 support as part of our follow-the-sun coverage model, including weekend shifts.

Our Offer

We offer an outstanding opportunity for a highly motivated individual to participate in the growth of a successful technology company in the financial sector. The position is based in Singapore and is available immediately.

How to Apply

If your background and qualifications meet these specifications, please forward your application, including your salary expectation and earliest starting date by clicking the "Apply" button.

Contact

Cindy Tan
Head of People Operations, APAC

Send email
1 George Street #20-04A
Singapore 049145

360T is a regulated, global marketplace for Foreign Exchange (FX). As Deutsche Börse Group’s powerhouse for FX, 360T provides a broad range of trading solutions and related services to both buy-side and sell-side firms.

Since its inception in 2000, the company has developed and maintained a state-of-the-art multi-bank portal for foreign exchange, cash and money market products. It has recently expanded its instrument offering to include crypto NDFs and commodities (base metals and energy).

With over 2,900 buy-side customers and more than 200 liquidity providers across 75 different countries, 360T is uniquely positioned to connect the global FX industry.
Headquartered in Frankfurt am Main, Germany, 360T maintains subsidiaries in New York (360 Trading Networks Inc), London (360 Trading Networks UK Ltd), Singapore (360T Asia Pacific Pte. Ltd.), Mumbai (ThreeSixty Trading Networks (India) Pvt Ltd), Kuala Lumpur (360 Trading Networks Sdn Bhd) and Dubai (360 Trading Networks (DIFC) Limited).