Java jobs in United States
L2 Application Support Engineer | 24x7 Rotational Shifts
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L2 Application Support
Job summary
A leading recruitment consultancy in Singapore is seeking an Application Support professional. The role involves day-to-day support for a mission critical system, troubleshooting production issues, and collaborating with teams to implement changes. Candidates should have a strong analytical mindset, problem-solving skills, and basic programming knowledge, particularly in Java and SQL. This position requires 24x7 rotating shift support.
Qualifications
- Strong problem investigation and solving skills.
- Analytical mindset with understanding of business and functional concepts.
- Basic knowledge of Java and hands-on coding experience.
- SQL knowledge with ability to construct basic SQL queries.
- Understanding of user interfaces, client-server environment, web technology, operating systems (Unix & Windows), and middleware.
- Ability to work effectively independently and within a team.
- Good communication skills for interactions with stakeholders.
Responsibilities
- Provides day-to-day application support for production issues within SLA.
- Investigates and performs analysis to determine root causes.
- Proposes improvements to address recurring issues.
- Identifies opportunities for automation.
- Provides 24x7 rotating shift support.
We are looking for a proactive and dynamic professional to join our Application L2 support team to provide maintenance and support for a mission critical system.
Training & mentorship will be provided on SOPs, ITSM and usage of Monitoring & Investigation tools.
- Provides day-to-day application support for reported production issues and resolve within the stipulated Service Level Agreement (SLA) as per classified severity; not limiting to the following:
- Knowing and understanding the issue,
- Investigate and perform analysis to determine root cause(s),
- Provide corrective and preventive solution,
- If required, elevate case to L3 or technical support for further investigations,
- Ensure successful and timely completion of application batch jobs,
- Propose improvements to address recurring issues and
- Close monitoring gaps.
- Support implementation of changes in accordance with the standard operation procedures to ensure smooth rollouts / deployments,
- Identify opportunities for automation to minimize manual task and
- Provides 24 X 7 rotating 12 hours shift support
- Strong problem investigation and solving skills,
- Has an analytical mindset and able to understand business and functional concepts,
- Proactive and self-driven and able to work under pressure with a high sense of urgency,
- Basic knowledge of Java programming and has some hands-on coding experience,
- Possess SQL knowledge and able to construct basic SQL queries,
- Able to understand and grasp concepts of users’ interfaces, client-server environment, web technology, operating systems (Unix & Windows), database and middleware,
- Ability to work effectively both independently & within a team,
- Good communication skills for interaction with both internal and external stakeholders of all levels (Internal teams, clients, external / other 3rd party vendors and management),
- Experience with writing scripts for automation will be an advantage and
- Experience working with IT ticketing systems will be an advantage.
- Minimum Diploma in IT related discipline
- 1 year or more working experience in IT industry
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.