Draftman jobs in Singapore

• Develop service requests in ITSM platform.
• Perform ITSM platform operational maintenance and enhancement.
• Provide support in implementation of IT service management activities which includes the following areas:
  • Catalogue: Analysis of service requests and enhancement the catalogue items.
  • Catalogue Service Request Implementation.
  • User requirement gathering and solution design.
  • Build or enhance service requests in ITSM platform.
  • Create reports for ITSM service requests.
  • System documentation, user guide and training.
  • Knowledge transfer to internal ITSM team.
  • ITSM setup and configuration that adhere to the current ITSM process.
  • ITSM platform patching, upgrade, and maintenance works.
  • Work with Automation/Orchestration team to integrate with catalogs, approvals, and workflows.
  • Ensure items worked on adhere to the current design and structure.
  • Maintain and develop technical documentation and standard operational procedures.
  • Ensure compliance with IT security standards, policies and procedures.
  • Work closely with various IT Infrastructure and Operations teams to support and troubleshoot problems and issues.

• Helix
• MyIT
• SmartIT
• Service Broker
• Smart Reporting
• Service Now (SNOW)

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