Customer Service jobs in United States

Responsibilities

• The role involves overseeing service delivery, monitoring feedback, managing complaints and service recovery, and recommending improvement actions.
• They work with clinic teams to review processes, reduce wait times, and enhance patient touchpoints.
• Responsibilities also include supporting recognition and training programmes to strengthen service culture, ensuring SOP and policy compliance, conducting simple audits, coordinating follow-ups and closing service gaps.
• The role requires analysing operational and feedback data, preparing reports for management, tracking KPIs, and identifying trends for improvement.
• They also partner with internal departments and stakeholders to implement service initiatives and digital enhancements, while guiding junior staff and supporting service-related projects and meetings.

Requirements

• Hold a recognized degree with a minimum of 5 years of experience in customer/patient service operations
• Demonstrate a proven track record in establishing a service-oriented culture.
• Possess experience in developing, evaluating, and conducting service training.
• Have excellent writing and editing skills.
• Possess expertise in conflict resolution, data analytics, and presentation skills.

All qualified applicants, please send in your resume to:

triciagoh@recruitexpress.com.sg

Tricia Celestine Goh (R1981653)

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