Senior/Executive, Patient Experience

Singapore National Eye Centre; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A healthcare institution in Singapore is seeking a self-driven individual to join the patient experience team. The role involves addressing patient feedback, collaborating with stakeholders, and managing service quality related projects. Candidates should have a degree and at least 3 years of relevant experience in customer or patient service, preferably in a healthcare setting. Excellent English communication skills and strong interpersonal abilities are essential for this role.

Qualifications

• At least 3 years of experience in customer/patient service or feedback management.
• Experience in a healthcare institution is preferred.
• Excellent command of English, both verbal and written.

Responsibilities

• Attend to patients’ feedback and seek input from stakeholders.
• Communicate findings and draft replies.
• Involve in recruitment of volunteers and service quality projects.

Skills

Customer service

Interpersonal skills

Conflict resolution

Education

Degree holder

Job description

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National Heart Centre of Singapore Pte Ltd

Job Category: Administration

The Office of Patient Experience plays an important role in ensuring that our patients have a positive experience during their journey with us.

We are seeking a self-driven individual with a passion to serve to join us. You will be part of the patient experience team to attend to patients’ feedback, which includes seeking inputs from stakeholders, communicating findings, and drafting replies.

In addition, you will be involved in the recruitment of volunteers and service quality related projects to promote service culture in NHCS.

Job Requirements and Attributes

Degree holder with at least 3 years’ working experience in a customer/patient service or feedback management role.

Relevant working experience in a healthcare institution is preferred.

Excellent command of English, both verbal and written.

Strong interpersonal skills and the ability to empathise with patients while remaining calm and composed under pressure.

Adept in conflict resolution.

Ability to work independently and collaboratively within a team environment.