Customer Service jobs in United Kingdom

Infosys Consulting is the worldwide management and IT consultancy unit of the Infosys Group (NYSE: INFY), global advisor to leading companies for strategy, process engineering and technology-enabled transformation programs.

We partner with clients to design and implement customized solutions to address their complex business challenges, and to help them in a post-modern ERP world. By combining innovative and human centric approaches with the latest technological advances, we enable organizations to reimagine their future and create sustainable and lasting business value.

A pioneer in breaking down the barriers between strategy and execution, Infosys Consulting delivers superior business value to its clients by advising them on strategy and process optimization as well as IT-enabled transformation. To find out how we go beyond the expected to deliver the exceptional, visit us at www.infosysconsultinginsights.com Infosys Consulting - a real consultancy for real consultants.

This role includes (but is not limited to) the following responsibilities:

• Provide advice, guidance and support to line managers and employees in relation to a range of Human Resource processes in line with policy and procedures, industrial awards and agreements and relevant legislation across the employee lifecycle.
• Respond to stakeholder enquiries in a timely manner, seeking advice and guidance staff related queries.
• Liaise with payroll, managers and employees to ensure timely processing of timesheets and resolution of pay related matters.
• Review and updates company position descriptions as required.
• Manage probation period reporting and NetSuite updates.
• Manage HR reporting as directed by the HR Manager.
• Monitoring, reviewing, and updating all HR policies and ensuring these are in line with current legislation.
• Creation of HR related letters for employees.
• Responsible for all activities involved off-boarding of staff. This includes responsibility for the completion of tasks and the accuracy of notifications to the broader team to ensure off-boarding runs smoothly.
• Ensure that residency and work-rights compliance documents are collected and stored, and visa end dates are monitored.
• Maintain HR profiles for employees
• Participate in HR activities and process improvement initiatives as directed by the HR Manager.
• Work on HR integration projects
• Work with external immigration firm to coordinate visa nominations in liaison with managers, overseas applicants, and monitor the status of current employees on temporary visas
• Maintain accurate and timely data entry and systems processing

• High energy, positive, adaptable and a strong sense of urgency
• Have a strong ability to multi-task and prioritize workload
• Strong organizational skills
• Attention to detail
• Ability to meet deadlines
• Excellent communication both verbal and written
• High standard of personal presentation

• Graduate in Human Resources
• Excellent business partnering skills, ability to persuade and influence business leaders
• Strong analytical skills with attention to detail and follow-through
• Excellent Communication & Relationship Building skills, team player
• Ability to deal with ambiguity and high pace of working
• Highly motivated self-starter with strong customer service focus
• Interpersonal sensitivity.

Interested candidates should be Singapore citizens.

We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. We make recruiting decisions based on your experience, skills and personality. We believe that employing a diverse workforce is the right thing to do and is central to our success. We offer you great opportunities within a dynamically growing consultancy.